Settlement Supervisor

TopDog Law

About The Position

In this role, you will be responsible for: Supervise daily settlement operations and manage team workloads Ensure settlement packets, disbursements, liens, and closing statements are accurate and timely Monitor case progression from resolution through final payout Enforce compliance with firm policies, regulatory standards, and ethical requirements Serve as escalation point for complex settlement issues Coach, train, and develop settlement staff through performance management and mentoring Track KPIs and productivity metrics; report trends and improvement opportunities to leadership Partner with attorneys, finance, and leadership to optimize settlement processes Maintain quality assurance standards and conduct regular audits of files Assist with staffing, hiring, onboarding, and performance reviews Identifying opportunities to improve systems, processes, or outcomes, not just following existing playbooks At TopDog Law, everyone is expected to think critically, communicate clearly, and take ownership of their work. How This Role Drives the Business The Settlement Supervisor oversees the settlement team to ensure timely, accurate, and compliant processing of case settlements. This role is responsible for workflow management, quality control, team development, and collaboration with attorneys, finance, and operations to maximize client satisfaction and firm profitability. This role is critical to our success because it: Directly impacts [clients / revenue / case outcomes / team efficiency] Supports speed, quality, and consistency as we scale Helps protect and elevate the TopDog Law brand and client experience Strengthens the foundation needed to grow responsibly and sustainably What Success Looks Like Within your first 6–12 months, success in this role looks like: You consistently deliver on commitments with minimal oversight You proactively identify issues and propose solutions Your work raises the bar for quality, clarity, and follow-through You are viewed as a reliable, trusted partner by teammates and leaders You contribute positively to team energy, morale, and momentum

Requirements

3–5+ years of experience in legal settlements, personal injury, or litigation support
Prior supervisory or team lead experience preferred
Strong knowledge of lien resolution, settlement statements, and case funding
Excellent organizational, leadership, and communication skills
High attention to detail and ability to manage deadlines in a fast-paced environment
Proficiency in case management and financial systems
Strong communication skills—written and verbal
Ability to think critically, prioritize effectively, and execute with speed

Nice To Haves

Experience in a fast-growing or high-volume environment
Comfort with ambiguity and evolving systems
Experience in legal, professional services, or client-centric organizations

Responsibilities

Supervise daily settlement operations and manage team workloads
Ensure settlement packets, disbursements, liens, and closing statements are accurate and timely
Monitor case progression from resolution through final payout
Enforce compliance with firm policies, regulatory standards, and ethical requirements
Serve as escalation point for complex settlement issues
Coach, train, and develop settlement staff through performance management and mentoring
Track KPIs and productivity metrics; report trends and improvement opportunities to leadership
Partner with attorneys, finance, and leadership to optimize settlement processes
Maintain quality assurance standards and conduct regular audits of files
Assist with staffing, hiring, onboarding, and performance reviews
Identifying opportunities to improve systems, processes, or outcomes, not just following existing playbooks