Settlement Advisor, Bilingual

CreditAssociates•Plano, TX

20d•Onsite

About The Position

CreditAssociates, a leading direct-to-consumer financial services company based in Plano, TX, seeks a people-oriented Settlement Advisor, Bilingual (Spanish/English) to join its team. The Settlement Advisor (SA) has the critical role of presenting settlement terms to clients, reviewing accounts to determine the availability of funds, gaining acceptance when applicable, and validating funds to complete Settlement Offers. Settlement Advisors are the primary liaison between the company, the creditor, and the client. This exciting and rewarding role is responsible for educating clients on their settlement status, structuring settlement terms, and determining the best settlement offer ensuring success for both the client and the company. Come Join Us! We are a premier debt resolution company which provides a fresh financial start for individuals with overwhelming debt problems. We live our credo, Carpe Diem (“Seize the Day”) and we do this each and every day. Our company growth is a direct reflection of the passion and dedication of our various teams. If you are looking for a unique career opportunity in a dynamic, growing and positively charged, high performance culture -- we urge you to consider joining our family. We reward success and hard work! We invite you to join us at https://jobs.jobvite.com/creditassociates

Requirements

Bilingual (Spanish/English) is REQUIRED
High School Diploma or higher education
Can work 100% in-office (Monday-Friday) at our Plano location
1-year + experience in debt settlement experience or financial services experience
Ability to multi-task and handle numerous assignments simultaneously
Competitive and highly self-motivated with a strong sense of urgency
Strong computer skills: Word, Excel, Outlook

Responsibilities

Provide exceptional customer service
Effectively handles inbound and outbound calls
Identifies and conveys acceptable settlement terms and percentages consistent with company standards
Exhibit excellent knowledge of client base and maintain client relationships
Calculates and add funds necessary to finalize the settlements
Obtains client authorization to accept settlements when needed
Manages follow-ups on client inquiries not able to be immediately resolved
Motivate and retain client to complete program

Benefits

Excellent benefits, including Medical, Dental, Vision and company paid Life Insurance
Generous 401k plan with aggressive company match
Convenient location near Legacy West
Relaxed yet fast-paced work environment including business-casual dress code

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