Set Up Technician

DEX Imaging•Charlotte, NC

About The Position

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation’s largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Working as a Set-Up Technician you can expect: Full time schedule, working 40 hours a week Full benefits, competitive pay, and uncapped commissions Opportunity for training, development, and promotion Excellent corporate discounts Employee recognition and rewards program Regular business hours. We value work/life balance. Competitive PTO and Paid Holidays If you are career minded and ready to be an integral part of a team in a dynamic, innovative and upbeat atmosphere, then you belong right here on our award winning team. What’s the opportunity: A position that requires proficiency in repairing, maintaining, and servicing multi-function devices, along with copiers/printers. Great customer service skills, communication skills, and troubleshooting abilities, a must. Computer and computer networking skills a plus.

Requirements

Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems
One to two years related experience and/or training; or equivalent combination of education and experience Must possess a valid driver’s license
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

Nice To Haves

Computer and computer networking skills

Responsibilities

Independently troubleshoot printers/copiers by utilizing training and technical resources provided.
Respond to device set up orders in a timely manner and in accordance with DEX standards.
Repair and refurbish used devices in accordance with-in the established timeline.
Identify and order replacement parts for printers/copiers.
Clean and maintain both customers owned, and company owned devices.
Establish and maintain accurate inventory levels.
Respond to requests from customers for information.
Remain knowledgeable and up to date on changes and developments made in service-related areas.
Completes additional tasks and assignments as requested by Regional Operations Director.

Benefits

Full benefits, competitive pay, and uncapped commissions
Opportunity for training, development, and promotion
Excellent corporate discounts
Employee recognition and rewards program
Regular business hours. We value work/life balance.
Competitive PTO and Paid Holidays
Opportunity, career development and personal growth
In house training
Company culture where we celebrate our team members
A great environment where you can stop going to work and you can start building your career