Set Up Technician

KELLEY CREATE•Union Gap, WA

10h•Onsite

About The Position

Kelley Create seeks a motivated and proactive Set-up Technician. The primary purpose of the Set-up Technician is to manage on-site installation, repair, maintenance, and test tasks for printers, copiers, and other business technology equipment.

Requirements

High School Diploma or Equivalent
Prior experience with copier / printer repairs
Ability to pass a background check
Read and comprehend simple instructions, short correspondence, and emails; write simple correspondence; effectively present information to customers and other employees in one-on-one and small group situations.
Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form to deal with problems involving several concrete variables in standardized situations. Identify problems, gather information, and offer solutions.
Proficiency with Microsoft Word, Excel, and Outlook is required. Proficiency with email is required.

Responsibilities

Diagnose errors or technical problems and determine proper solutions.
Accurately and promptly track and update service calls in MWA, ensuring information is clear, thorough, accurate, and professional.
Create and execute a proactive Preventative Maintenance (PM) schedule; conduct PM on devices as required by repeat issues or problematic devices.
Organize daily duties, prioritize critical issues, and effectively manage time to address tasks in a time-sensitive manner successfully.
Maintain an organized, adequate parts inventory for the equipment fleet in assigned areas; work with the Parts Manager to ensure appropriate stock to quickly address repairs without accumulating excess or obsolete part inventory.
Understand and adhere to established parts ordering, returns, and inventory reporting processes.
Act as a technical and training resource for other Kelley Imaging Service team members on triage efforts, device technology, and some networking issues.
Provide end-user training on devices or functionality as required.
Demonstrate behaviors consistent with those of the Company’s Core Values at all times.
Follow all safety regulations and precautions.
Other duties as assigned.