Servicing Strategic Partnerships Manager

DriveTime • Tempe, AZ

9d • Hybrid

About The Position

In short, as the Servicing Strategic Partnerships Manager, you will oversee projects across multiple business segments, ensuring expectations are clearly defined, timelines are aligned, and deliverables are met. Success in this role requires strong organization, follow-through, cross-functional coordination, and the ability to manage competing priorities while maintaining strong partner relationships.

Requirements

• Bachelor's degree or equivalent experience preferred. High School Diploma or GED required.
• 5+ years experience in a account manager, vendor manager, customer service or operations leader role.
• Exceptional verbal and written communication skills: Ability to communicate confidently and effectively with diverse audiences, including management.
• Collaborative team player: Thrives in a high-functioning team environment, committed to collective success.
• Strong organizational and time management skills: Proficient in prioritization and setting clear expectations while managing multiple projects and deadlines.
• Thrives under time constraints: Demonstrates the ability to meet time-sensitive deliverables.
• Outstanding problem-solving skills: Proficient in asking pertinent questions and bridging gaps between partners and business teams.
• Passionate and goal-oriented: Enthusiastic about work and dedicated to not only meeting but exceeding goals.

Responsibilities

• Manage intake of partner and business owner requests, clarifying scope, requirements, timelines, and expected outcomes before initiating work.
• Define project deliverables and coordinate handoffs to appropriate internal teams.
• Track progress, monitor milestones, and ensure timely, accurate completion of deliverables.
• Maintain visibility into active projects and provide consistent status updates to stakeholders.
• Serve as the primary point of contact for partner inquiries, requests, and issue resolution.
• Build and maintain strong working relationships with internal and external partners.
• Align partner priorities with internal capabilities while ensuring clear communication of expectations and timelines.
• Ensure fulfillment of contractual obligations, including reporting, audits, due diligence, and risk assessments.
• Identify, escalate, and resolve risks or delays that may impact partner commitments.
• Develop operational expertise and proactively identify process improvements, driving accountability and change across teams.

Benefits

• We take a hybrid work approach, finding balance between the benefits of in-person and work-from-home environments. This position has an on-site expectation of a minimum of three days a week.
• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities.
• Tuition Reimbursement.
• Wellness Program.
• Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
• Paid Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED