SERVICES SUPPORT REPRESENTATIVE

Dollar Bank • Canton, OH

58d

About The Position

The Service Support Representative provides a consistent, high quality customer experience to create a lasting partnership by putting the customers first. The SSR is the relationship and communication link between the customer and operations. The position works proactively to serve as a critical point of contact for loan servicing and support.

Requirements

• High School diploma or GED required
• Excellent written and verbal communication skills.
• Strong interpersonal skills to work collaboratively and effectively with management, peers, and customers.
• Working knowledge of Microsoft Office applications (Outlook, Teams, Excel, Word, etc.).

Nice To Haves

• associate degree in a Business-related field or commensurate experience preferred.
• Prior customer service or call center experience preferred.

Responsibilities

• Thoroughly review, notate customer inquiries in a timely and accurate manner within compliance and investor guidelines.
• Comply with bank, regulatory and investor requirements regarding all functions of the Customer Relations Department.
• Provide customer with loan history payment transactions.
• Review and submit PMI/MIP deletions, escrow deletions, interest calculations and escrow analysis.
• Initiate retail loan inquires on behalf of the customer, if applicable.
• Explain processes and procedures to customers using provided resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees