Member Service Representative - Support Services

Advancial Federal Credit Union • Irving, TX

9d • $20 - $25 • Hybrid

About The Position

As a Member Service Representative in Support Services, you will play a vital role in maintaining excellent communication and rapport with our members, assisting with their inquiries and transactions, and ensuring a seamless banking experience. This hybrid remote role allows for a blend of in-office and remote work, promoting flexibility while still ensuring member needs are met effectively.

Requirements

• Associate Degree (A.A.) or equivalent from two–year College or technical school; one year of banking or call center experience or equivalent combination of education and experience.
• Exceptional communication skills, both verbal and written.
• Proficient in Microsoft Office Suite and familiarity with banking software.
• Strong problem-solving skills with the ability to think critically.
• Ability to work independently and as part of a team.
• Customer-focused attitude, with a commitment to service excellence.

Responsibilities

• Provide high-quality member service through various communication channels (phone, email, chat), resolving inquiries regarding accounts, transactions, and products.
• Process account transactions accurately and efficiently, including deposits, withdrawals, loan payments, and check orders.
• Assist members with online banking services, troubleshooting issues and guiding them through our systems.
• Evaluate member needs to identify opportunities for cross-selling credit union products and services.
• Maintain up-to-date knowledge of credit union products, policies, and changes in regulations.
• Handle member complaints with professionalism and empathy, striving for timely resolution.
• Document member interactions in the customer relationship management system for future reference and quality control.
• Participate in training and ongoing education to improve skills and product knowledge

Benefits

• Of course we offer healthcare, life insurance, and 401K benefits, but here is what else we offer:
• Take Time for Life: In addition to 11 company holidays, you start with 3 weeks of vacation, and can recharge at our beautiful vacation homes in Destin, FL, and Breckenridge, CO – free for you and your loved ones (you just pay taxes).
• Retire with Confidence: We contribute to your 401k. It’s our way of helping you build the future you deserve.
• Pets Are Family Too: With affordable pet insurance (we even chip in), your furry friends are covered for everything from checkups to surgeries.
• Invest in Your Future: We’ll cover 80% of your tuition costs after one year, so you can continue to grow, learn, and achieve your goals.
• Life Happens: Our Advancial Life Rewards program reimburses you up to $1,000 each year for unexpected expenses – because we know life doesn’t always go according to plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees