Member Services Representative

YMCA of South Palm Beach County•Country Club Trail, FL

4d•$13 - $14•Onsite

About The Position

Under the direct supervision of the Membership Director in harmony with Christian values of this Association and in accordance with the policies of the Association, the Membership Services Representative will be directly responsible for providing the highest quality of service to members and the community at large.

Requirements

The Membership Services Representative must demonstrate a personal commitment to the mission and core values of the YMCA.
This position requires a person who must demonstrate an ability to work effectively with people and be a team member.
This position requires good organizational skills, strong human relation skills, general knowledge of business procedures, good communication skills (verbal and written), willingness to adapt to change and knowledge about YMCA operational procedures and programs.
This person must have sales experience, a working knowledge of operating computers, must be dressed in uniform, friendly, and exhibit good health habits.
The ability to establish and maintain harmonious relationship with staff, volunteers, members and community is essential.
Must be 18 years and over
Standing for long periods of time, up to 8 hours per shift, lifting, and carrying up to 100 lbs; bending, time outdoors, sitting and desk work up to 8 hours per shift, working with chemicals, and must be able to perform physical duties of positions of which you supervise.
Required to take YMCA training in CPR, AED, First Aid and New Staff Orientation within 30 days of employment.
Must complete successful criminal background check and drug screen

Responsibilities

Responsible for reading the Membership Communication book at the start of each shift.
Assist with tours
Responsible for studying and learning the brochure and front desk manuals in the first two weeks of training
Responsible for accurately reconciling daily cash drawer
Participate in delivery of services to members to ensure excellence
Create a positive environment where everyone feels welcome, encourage and motivate others to become more involved in the YMCA
Communicate in a friendly and a courteous manner when answering phones, transferring calls, and taking messages
Greet and interact with members in a friendly manner
Assist at member service desk and make sure that no member if left unattended
Responsible for attending YMCA open houses (2year)
Maintain a clean, supplied, and organized member service desks
Oversee that all members and guests are properly checking in at the member service area when using the YMCA facility
Present a professional image to all employees, members, and general public
Follow proper procedures for all business transaction (example: receipt, monies and program registration
Promote family membership and program enrollment
Attend all designated staff meetings
Wear nametag and adhere to dress standards at all times
If unable to work due to sickness, vacation, etc. Responsible for finding shift coverage.
Contact supervisor and keep them posted on who will be working in your place.