Services Repair Coordinator

Baker Hughes•Town of Skaneateles, NY

About The Position

Waygate Technologies, a Baker Hughes business is the world’s first and only full stream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, WT harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain. WT helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of WT, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own. With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world. Be part of a team that makes a difference to our business As Services Repair Coordinator, you will: Job Description Summary The Service Coordinator is responsible for the daily operations of the Repair Center. She / he will ensure resources optimization to meet customer commitment dates. This includes the assignment of the repair orders to the engineers, communicate and assign repair completion dates to customers, maintain operations data accuracy at all systems, and keep the Service Manager informed of progress throughout the service cycle. In this role, the Service Coordinator will interact in a daily manner with sales managers, customers, supply chain, such as, Production planning, Materials or Quality. The Service Coordinator will support the Service Manager to build a long-term strategic relationship with customers and drive initiatives for productivity and profitable growth. Job Description Monitor daily the overall Service Center workload, planning the inspection, repair and upgrade or the customer orders. Document and communicate status updates and provide solutions and information when issues with customers or repairs arise. Provides daily direction and objectives for service technicians. Involvement of receiving, shipping and assign completion date of repairs direct to customers and/or OEM vendors Inventory management and replenish of repair spare parts Point of contact for escalations related to Service Orders Liaise between internal stakeholders as production, materials, or export logistics to ensure on time repair and delivery Execute service offerings, as upgrades, service agreements or key accounts special requirements per detailed agreements Manage special decision-making requests from customers, that might require special deviations through the processes Must be willing to work with returned products, which may contain industrial waste (oil, sludge, water) Must be able to bend, twist, and stand for long periods of time through the course of the workday. Must be able to lift to 50 lbs. at a time when RMAs received and/ or shipped. Stays current with product technical changes, advancements while aware of problems and techniques used in other repair locations for knowledge sharing purposes Maintains compliance with company policies, safety standards and good housekeeping Practice Create, update, and maintain process documents and/or procedures in compliance with ISO-9001 Involvement in Root Cause Analysis, Non-Conformance Reports, and stop work initiatives as directed by service manager when warranty based on customer feedback and/ or business needs

Requirements

Having a Associate's Degree from an accredited college or relevant experience or a High School Diploma with a minimum of 7 years of industry experience role.

Nice To Haves

Supervisory experience a plus
Self-motivated, quick learner, and creative problem solver
Have a mindset of customer intimacy and continuous engagement to ensure excellence in service delivery.
Have excellent communication, negotiation, interpersonal and leadership skills.
Have established project management skills.
Familiarity with lean manufacturing techniques
SAP and/or Sales Force experience
Strong Computer skills with familiarity of MS Office products, and data analysis
Experience working within a Product service environment

Responsibilities

Monitor daily the overall Service Center workload, planning the inspection, repair and upgrade or the customer orders.
Document and communicate status updates and provide solutions and information when issues with customers or repairs arise.
Provides daily direction and objectives for service technicians.
Involvement of receiving, shipping and assign completion date of repairs direct to customers and/or OEM vendors
Inventory management and replenish of repair spare parts
Point of contact for escalations related to Service Orders
Liaise between internal stakeholders as production, materials, or export logistics to ensure on time repair and delivery
Execute service offerings, as upgrades, service agreements or key accounts special requirements per detailed agreements
Manage special decision-making requests from customers, that might require special deviations through the processes
Must be willing to work with returned products, which may contain industrial waste (oil, sludge, water)
Must be able to bend, twist, and stand for long periods of time through the course of the workday.
Must be able to lift to 50 lbs. at a time when RMAs received and/ or shipped.
Stays current with product technical changes, advancements while aware of problems and techniques used in other repair locations for knowledge sharing purposes
Maintains compliance with company policies, safety standards and good housekeeping Practice
Create, update, and maintain process documents and/or procedures in compliance with ISO-9001
Involvement in Root Cause Analysis, Non-Conformance Reports, and stop work initiatives as directed by service manager when warranty based on customer feedback and/ or business needs

Benefits

Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits
You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k).
You will have a choice of coverage options that best suit your needs.
Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.
This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

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