Services Inside Sales Manager
About The Position
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. The Services Inside Sales Manager plays a fundamental role in achieving our ambitious revenue growth objectives. This position requires the ability to manage a team, setting goals and expectations, establishing a team vision, enabling success of the team members, and measuring the overall performance of the group and individuals. You must be comfortable multitasking and interacting directly with ABB Customers. You will build relationships internally with the Operations Teams, Commercial Proposal Managers, Sales Managers and Administrators. A certain level of technical knowledge of electrical products and services will be expected. An ability to learn processes quickly and think creatively will be necessary to add value to customers. This position operates in a dynamic environment where it is imperative to be able to organize, prioritize and have confidence in responding. This is a fully remote position based in the United States. This role is contributing to the Electrification Services Division in the United States.
Requirements
- Bachelor's Degree from an accredited university or college (preferred) and 5 years relevant work experience, or a High School Diploma / GED and a minimum of 8 years of relevant experience required.
- Experience in proposal or quote development, sales support, or order administration in the electrical industry, ideally with a services background.
- Ability to travel up to 30% as needed.
- Candidates must already have work authorization that would permit them to work for ABB in the US.
Nice To Haves
- Managerial experience leading 5+ team members preferred.
- General knowledge of power transmission & distribution products/systems preferred.
- Previous experience with business-to-business customer support preferred.
Responsibilities
- Lead and develop a national Inside Sales team, setting success metrics, managing workload balance, and driving performance.
- Optimize processes, proposal development, and cross‑functional collaboration with Sales Directors, factories, engineering, and partner organizations.
- Build team capability through training, coaching, and daily support while fostering a positive, customer‑focused culture.
- Oversee proposal accuracy, support order closure, and ensure the team meets quarterly quotas and operational deadlines.
Benefits
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- ABB provides 11 paid holidays.
- Salaried exempt positions are provided vacation under a permissive time away policy.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
