Client Services & Inside Sales

Howard Air•Phoenix, AZ

10d•$80,000 - $150,000•Onsite

About The Position

We’re looking for a motivated and energetic Inside Sales Representative to drive revenue opportunities within our HVAC, Indoor Air Quality (IAQ), and Plumbing service lines. The ideal candidate is passionate about engaging with customers, generating sales activity, and delivering an exceptional customer experience. If you thrive in a results-driven environment and enjoy turning leads into satisfied customers, this role is for you! This is on site role in the Phoenix area!

Requirements

Experience in inside sales, call center, dispatch, or customer service role (preferred).
Strong communication and persuasion skills with a customer-first mindset.
Comfort working with quotas, performance metrics, and outbound call targets.
Tech-savvy and experienced with CRM or call management software.
Highly organized, proactive, and able to multitask in a fast-paced environment.

Responsibilities

Conduct outbound follow-up and rehash on HVAC, maintenance, and plumbing appointments.
Make customer satisfaction “happy calls” to ensure service excellence and identify upsell opportunities.
Revisit open estimates, overcome objections, and schedule follow-up appointments for closing.
Manage customer communication through targeted campaign mailers, texts, and email outreach.
Collaborate with service teams to support scheduling needs and maximize revenue opportunities.
Track performance metrics and CRM data to meet and exceed daily/weekly sales goals.