ServiceNow UI/UX Front End Developer - Portals & AI

Accenture Federal Services•Washington, DC

About The Position

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! We are seeking a skilled ServiceNow Front-End / UI-UX Developer with strong web development fundamentals and hands-on ServiceNow Service Portal experience. This role focuses on designing and developing intuitive, responsive, and accessible user interfaces that enhance the end-user experience across ServiceNow portals and custom web applications. The ideal candidate blends UX design thinking with technical front-end expertise, translating business requirements into elegant, scalable, and high-performance ServiceNow UI solutions.

Requirements

3+ years of front-end web development experience.
2+ years of ServiceNow Service Portal development experience.
Strong proficiency in one or more of the following: HTML, CSS, JavaScript
AngularJS (Service Portal framework)
Bootstrap or similar UI frameworks
Experience building custom ServiceNow widgets and themes.
Knowledge of ServiceNow UI components: Client Scripts UI Policies UI Scripts
Familiarity with REST APIs and JSON.
Strong understanding of UI/UX principles, usability, and accessibility.
Experience creating wireframes, mockups, and prototypes.
Ability to balance visual design with technical constraints.

Nice To Haves

Experience with ServiceNow UI Builder / Now Experience (Next Experience).
Familiarity with ITSM, HRSD, CSM, or custom ServiceNow applications.
Knowledge of accessibility standards (WCAG 2.1).
ServiceNow CSA or CIS certifications.
Experience with version control (Git) and CI/CD pipelines.
Experience modernizing legacy Service Portal UIs.
Exposure to React or modern front-end frameworks (outside ServiceNow).
Design system or component library experience.

Responsibilities

Design, develop, and maintain ServiceNow Service Portal interfaces using: HTML5, CSS3, JavaScript
AngularJS (Service Portal widgets)
Bootstrap / UI Frameworks
Build and customize Service Portal widgets, themes, and layouts.
Develop responsive, mobile-friendly, and cross-browser compatible UI components.
Implement UI policies, client scripts, and UI scripts to enhance user interactions.
Collaborate with stakeholders to translate business needs into user-centered designs.
Apply UX best practices for usability, accessibility (WCAG), and visual consistency.
Create wireframes, mockups, and prototypes (Figma, Sketch, Adobe XD, or similar).
Ensure consistent branding and design standards across portals.
Integrate ServiceNow portals with REST APIs, third-party systems, and custom web applications.
Optimize front-end performance and maintain clean, reusable code.
Support portal enhancements across ITSM, HRSD, CSM, or custom applications.
Work closely with ServiceNow architects, back-end developers, and business analysts.
Participate in Agile/Scrum ceremonies and iterative delivery cycles.
Perform UI testing, debugging, and documentation.