ServiceNow UI Portal Designer

Accenture • Kirkland, WA

1d

About The Position

We are: A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture’s ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here You Are The ServiceNow UI/UX Designer is responsible for designing intuitive, user-centered experiences across the ServiceNow platform. This role partners closely with platform architects, developers, and process owners to translate business requirements into seamless, scalable, and accessible user experiences that drive adoption and efficiency.

Requirements

• Minimum of 10 years of hands-on experience designing within the ServiceNow platform.
• Minimum of 5 years of experience with any of the following: Now Experience UI Framework UI Builder Service Portal Workspaces (e.g., Agent Workspace, CSM Workspace)
• Minimum of 10 years of experience with UX design tools such as Figma, Sketch, Adobe XD, or equivalent.
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)
• Solid understanding of UX principles, interaction design, and information architecture.
• Experience collaborating with technical teams and translating requirements into actionable designs.
• Ability to balance user needs with platform constraints and technical feasibility.
• Strong communication and stakeholder management skills.

Nice To Haves

• Experience designing for ServiceNow modules such as ITSM, CSM, HRSD, SPM, or ITAM.
• Familiarity with Agile / SAFe delivery models.
• ServiceNow UX, CSA, or CAD certification(s).
• Experience designing enterprise or B2B SaaS applications.
• Knowledge of accessibility standards and inclusive design practices.

Responsibilities

• Design end-to-end user experiences for ServiceNow applications, portals, and workflows, including Now Experience UI Framework, Service Portal, and Workspace experiences.
• Create wireframes, mockups, prototypes, and design specifications aligned with ServiceNow UI standards and best practices.
• Apply human-centered design principles to improve usability, accessibility, and overall user satisfaction.
• Collaborate with Platform Architects, Developers, Product Owners, and stakeholders to ensure designs are feasible, scalable, and aligned with platform capabilities.
• Leverage UI Builder and UX Framework components to create consistent, reusable design patterns.
• Conduct user research, usability testing, and feedback sessions to validate and refine designs.
• Ensure adherence to ServiceNow branding, design system standards, and accessibility guidelines (WCAG).
• Support continuous improvement by identifying UX pain points and recommending enhancements.
• Contribute to and maintain UX documentation, design libraries, and style guides.

Benefits

• Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level