ServiceNow System Administrator

Bravium Consulting

12d

About The Position

Bravium Consulting is a dynamic and rapidly growing firm specializing in technology and management consulting for both public and private sector clients. Our team of skilled, certified professionals is dedicated to delivering innovative, effective, and fast-executing solutions. As a three-time ServiceNow Partner of the Year—winning Creator Workflow Partner of the Year in 2022, ServiceNow Store Partner of the Year in 2024 AND 2025 ServiceNow Worldwide Innovation Partner of the Year! — we take pride in our expertise and commitment to excellence. At Bravium, we believe that our people are our greatest strength, which is why we invest in hiring top talent who align with our core values: Strive for Greatness Do the Right Thing Foster Teamwork Respect Each Other Grow Together We are seeking a ServiceNow System Administrator to provide day-to-day operational support and maintenance on the ServiceNow platform for our client. This role will be responsible for ensuring the stability, performance, and availability of existing production capabilities, including (but not limited to) IT Service Management (ITSM), IT Asset Management (ITAM), Workplace Service Delivery (WSD), Software Asset Management (SAM), and IT Operations Management (ITOM). About Bravium Consulting Bravium Consulting provides technology and management consulting services for the public and private sectors. Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions. Bravium Consulting is rapidly growing and we are always looking for intelligent and motivated people to join our team. We are committed to excellence so training, supporting, and empowering our team is a top priority for us. We offer competitive salaries and a comprehensive benefits package which includes:

Requirements

US Citizen
4+ years of overall IT experience supporting enterprise systems, service management processes, and end-user support operations.
2+ years of recent hands-on experience administering the ServiceNow platform, including configuration, troubleshooting, and ongoing maintenance.
Experience supporting and configuring ServiceNow modules including ITSM, ITAM, WSD, SAM, and ITOM in a production environment.
Skilled in ServiceNow user and group administration, role-based access control, and maintaining data integrity across CMDB and asset records.
Experience configuring workflows, forms, fields, business rules, client scripts, UI policies, notifications, and SLAs to support business requirements.
Familiarity with ITIL-based processes such as Incident, Request, Problem, Change, Knowledge, and Asset lifecycle management.
Experience supporting integrations and data imports using Import Sets, Transform Maps, and scheduled jobs to ensure accurate and timely data updates.
Ability to monitor platform health, troubleshoot performance issues, and resolve incidents related to ServiceNow functionality.
Experience developing and maintaining dashboards, reports, and KPIs to support operational visibility and leadership reporting.
Strong documentation skills, including creation of SOPs, knowledge articles, and technical guidance for users and support teams

Responsibilities

Responsible for performing day-to-day operations and maintenance tasks for the ServiceNow platform
Monitor and troubleshoot system performance issues and take corrective actions as needed
Ensure availability and reliability of the ServiceNow platform, including backups and disaster recovery planning
Manage user access and security, and implement security best practices
Ensure compliance with internal policies and industry standards
Participate in the design and implementation of new ServiceNow applications, processes and workflows
Provide technical support and training to end users
Communicate with stakeholders and manage change requests to ensure the ServiceNow platform meets the evolving needs of FHFA