ServiceNow System Administrator - US Citizen

BTI • Washington, DC

23d

About The Position

HUD Office of Inspector General (OIG) is seeking a highly skilled Certified ServiceNow System Administrator to join our team. In this role, you will serve as the subject matter expert for the ServiceNow platform, providing end-to-end administration, configuration, implementation, and maintenance to support HUD OIG operations. You will leverage your IT expertise to integrate systems, support business processes, and ensure that our ServiceNow environment is optimized, secure, and aligned with organizational goals.

Requirements

• Current ServiceNow Certified System Administrator credential is required.
• Proven experience in IT systems analysis, design, and integration, including both commercial-off-the-shelf (COTS) and development software.
• Strong understanding of structured analysis and design methodologies.
• Ability to translate business needs into functional and technical solutions.
• Demonstrated ability to assess cost, risk, and performance factors in IT projects.
• Excellent problem-solving, communication, and collaboration skills.
• Experience in federal or government IT environments preferred.

Nice To Haves

• Experience with Agile, DevOps, or ITIL frameworks.
• Knowledge of cybersecurity standards and compliance requirements.
• Ability to create technical documentation, dashboards, and end-user training materials.

Responsibilities

• Serve as the primary ServiceNow expert, providing guidance and technical leadership for system configuration, integration, and maintenance.
• Administer, configure, and optimize ServiceNow modules, including ITSM, ITOM, CMDB, and other related areas.
• Translate business requirements into technical solutions using structured analysis and design methodologies.
• Analyze, design, and integrate COTS and custom-developed software to meet operational needs.
• Monitor system performance, troubleshoot issues, and provide timely resolutions.
• Evaluate cost, risk, and technical impact of system changes, upgrades, and enhancements.
• Collaborate with internal teams, stakeholders, and leadership to align system capabilities with business objectives.
• Provide end-user training, documentation, and ongoing support.
• Support HUD OIG IT governance, compliance, and security requirements.

Benefits

• Work in a dynamic federal environment supporting HUD OIG initiatives.
• Engage with cutting-edge IT systems and enterprise-level projects.
• Opportunity to collaborate with highly skilled professionals across multiple disciplines.
• Competitive compensation and benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees