ServiceNow System Administrator

iTech AG • Arlington, VA

7d

About The Position

iTech AG is seeking a ServiceNow System Administrator to support a federal program by administering, configuring, and maintaining the ServiceNow platform in a secure and compliant environment. This role focuses on day-to-day platform administration, user support, and basic configuration activities, ensuring the platform remains stable, performant, and aligned with federal and organizational standards.
The ideal candidate has foundational ServiceNow experience, a strong understanding of core platform administration, and the ability to work collaboratively within an Agile delivery environment. This position is well-suited for someone early in their ServiceNow career who is looking to grow their technical skills while supporting a mission-focused federal program.

Requirements

• 1–2 years of hands-on ServiceNow administration experience
• Strong understanding of ServiceNow core platform functionality
• Experience managing users, roles, groups, and access controls
• Familiarity with ITSM processes (Incident, Request, Change, Knowledge)
• Ability to follow established platform standards and procedures
• Strong communication and collaboration skills
• Ability to work effectively in a federal or regulated environment
• Bachelor’s degree
• ServiceNow CSA
• Ability to obtain and maintain a Public Trust
• Pursuant to government contracts, US Citizenship is required

Nice To Haves

• Experience supporting federal government programs
• Familiarity with Agile or SAFe delivery environments
• Exposure to ServiceNow reporting and dashboards
• Basic scripting or configuration experience beyond out-of-the-box functionality
• Strong desire to grow into advanced ServiceNow development or platform roles

Responsibilities

• Perform day-to-day ServiceNow system administration activities
• Manage users, groups, roles, and access controls
• Configure and maintain forms, lists, UI policies, and basic workflows
• Support incident, request, change, and knowledge processes
• Monitor system health and assist with basic troubleshooting and issue resolution
• Apply platform updates, patches, and configurations under guidance from senior team members
• Support platform governance and configuration management processes
• Assist with testing and validation of new features and enhancements
• Document configurations, procedures, and standard operating processes
• Participate in Agile ceremonies as part of the delivery team
• Ensure platform activities align with federal security and compliance requirements
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level