ServiceNow System Administrator, Senior

Booz Allen Hamilton•Rockville, MD

23d

About The Position

ServiceNow System Administrator, Senior The Opportunity: As a senior ServiceNow System Administrator on our project, you’ll manage O&M responsibilities supporting ServiceNow software solutions. You are deployment, configuration, and lifecycle management expert of the ServiceNow platform. You provide consultation on best practices for support, including ticketing, disaster recovery, license management, digital certificates and keys, and support maintenance of the User Accounts, CMDB, Service Catalog, alerts, integrations, and related modules across all ServiceNow environments. You’ll provide your customers insight into their network through monitoring and performance management. Your system administrator expertise will be vital as you identify problem areas and opportunities for improvement in a mission-critical network. You’ll help your team better understand the network by turning metrics into information and explaining their meaning. We focus on growing as a team, so you’ll share your expertise through leadership and mentoring as you help the teamwork through challenges and develop new methodologies. As a system administrator leader, you’ll identify new opportunities to modernize the platform, so your clients achieve their goals. Join us. The world can’t wait.

Requirements

4+ years of experience with ServiceNow maintenance, including core ITSM tables, scripting, business rules, HI Portal interface, catalog items, reporting, backend data cleansing, account management, certificates, ticket triage and routing, and forms and fields editing
Experience with management and teaching teams of software administrators
Experience as a ServiceNow Certified System Administrator
Experience following Agile Scrum development methods
Ability to work with stakeholders to define requirements
Public Trust
Bachelor’s degree

Nice To Haves

Knowledge of SOAP Web services
Knowledge of SAML, Active Directory, or LDAP
Possession of excellent verbal and written communication skills
ITILv3 or ITIL4 Foundations Certification

Responsibilities

Manage O&M responsibilities supporting ServiceNow software solutions.
Provide consultation on best practices for support, including ticketing, disaster recovery, license management, digital certificates and keys, and support maintenance of the User Accounts, CMDB, Service Catalog, alerts, integrations, and related modules across all ServiceNow environments.
Provide customers insight into their network through monitoring and performance management.
Identify problem areas and opportunities for improvement in a mission-critical network.
Help your team better understand the network by turning metrics into information and explaining their meaning.
Share your expertise through leadership and mentoring as you help the teamwork through challenges and develop new methodologies.
Identify new opportunities to modernize the platform, so your clients achieve their goals.