ServiceNow System Administrator, Senior

Booz Allen Hamilton • Rockville, MD

19h

About The Position

The Opportunity: As a senior ServiceNow System Administrator on our project, you’ll manage O & M responsibilities supporting ServiceNow sof tware solutions. You are deployment, configuration, and lifecycle management expert of the ServiceNow platform. You provide advice on best practices for support, including ticketing, disa ster recovery, license management, digital certificates and keys, and support maintenance of the User Accounts, CMDB, Service Catalog, alerts, integrations, and related modules across all ServiceNow environments. You’ll provide your customers insight into their network through monitoring and performance management. Your system administrator expertise will be vital as you identify problem areas and opportunities for improvement in a mission-critical network. You’ll help your team better understand the network by turning met rics into information and explaining their meaning. We focus on growing as a team, so you’ll share your expertise through leadership and mentoring as you help the teamwork through challenges and develop new met hodologies. As a system administrator leader, you’ll identify new opportunities to modernize the platform, so your clients achieve their goals. Join us. The world can’t wait.

Requirements

• 4+ years of experience with ServiceNow maintenance, including core ITSM tables, scripting, business rules, HI Portal interface, catalog items, reporting, backend data cleansing, account management, certificates, ticket triage and routing, and forms and fields editing
• Experience with management and teaching teams of sof tware administrators
• Experience as a ServiceNow Certified System Administrator
• Experience following Agile Scrum development met hods
• Ability to work with stakeholders to define requirements
• Public T rus t
• Bachelor’s degree

Nice To Haves

• Knowledge of SOAP Web services
• Knowledge of SAML, Active Directory, or LDAP
• Possession of excellent verbal and written communication skills
• ITILv3 or ITIL4 Foundations Certification

Responsibilities

• Manage O & M responsibilities supporting ServiceNow sof tware solutions
• Deployment, configuration, and lifecycle management of the ServiceNow platform
• Provide advice on best practices for support, including ticketing, disa ster recovery, license management, digital certificates and keys, and support maintenance of the User Accounts, CMDB, Service Catalog, alerts, integrations, and related modules across all ServiceNow environments
• Provide customers insight into their network through monitoring and performance management
• Identify problem areas and opportunities for improvement in a mission-critical network
• Help your team better understand the network by turning met rics into information and explaining their meaning
• Share your expertise through leadership and mentoring as you help the teamwork through challenges and develop new met hodologies
• Identify new opportunities to modernize the platform, so your clients achieve their goals

Benefits

• health, life, disability, financial, and retirement benefits
• paid leave
• professional development
• tuition assistance
• work-life programs
• dependent care
• recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees