ServiceNow Senior Software Developer/Analyst

University of Texas at Austin•Austin, TX

43d•Remote

About The Position

The ServiceNow Senior Software Developer/Analyst will lead complex design, development, and implementation of ServiceNow solutions to support business processes and services. This role requires an extensive understanding of ServiceNow architecture and Service Management. It will work closely with stakeholders to deliver high-quality solutions that meet business needs, considering schedule, accessibility, performance, and security.

Requirements

High school graduation or GED.
ServiceNow Certified Application Developer (CAD) or ServiceNow System Administrator (CSA).
Proven experience as a ServiceNow Developer/Analyst with a strong understanding of the ServiceNow platform.
Experience in IT service management (ITSM) and familiarity with ITIL processes.
Strong knowledge of ServiceNow modules such as Incident, Problem, Change, Asset, and Configuration Management.
Proficiency with JavaScript, HTML, and other web technologies.
Experience with REST/SOAP web services and integrations.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Detail-oriented and highly organized.
Ability to work independently and as part of a team.
Strong time management skills and the ability to handle multiple tasks simultaneously.
Proactive and self-motivated with a passion for continuous learning and improvement.

Nice To Haves

Bachelor's degree in computer science, Information Technology, or a related field.
Experience in other ServiceNow products such as HR Service Delivery (HRSD), Service Portfolio Management (SPM), and Customer Service Management (CSM).
Experience administering ServiceNow in a higher education environment
Experience writing technical documentation and managing projects.
Experience in the day-to-day administration of the ServiceNow platform.
Experience mentoring junior team members.

Responsibilities

Develop and configure ServiceNow applications and modules.
Design and implement advanced workflows, business rules, UI policies, scripts, and integrations.
Conduct unit testing, integration testing, and system testing to ensure the quality and functionality of developed solutions.
Address defects and incidents to ensure high-quality standards and customer service excellence.
Supports and follows the entries development lifecycle adhering to documented good practices.
Supplement Business Analyst by gathering and analyzing requirements through collaboration with business stakeholders.
Design and propose solutions that align with business objectives, and ServiceNow best practices, minimizing platform customizations.
Mentor and guide junior developers, providing technical leadership and sharing best practices.
Conduct training sessions and workshops for team members and stakeholders.
Promote a culture of continuous learning and improvement within the team.
Supplement the System Administrator with the day-to-day administration of the ServiceNow platform, including user and group management, security configurations, and system updates.
Monitor platform health, troubleshoot issues, and implement performance improvements.
Manage system upgrades, patches, and regular maintenance activities.
Supplement the Training Specialist by providing training and support to end-users and stakeholders on ServiceNow functionality and best practices.
Create and maintain internal and external knowledge and training materials.
Stay current with the latest ServiceNow features, functionalities, and industry trends.
Identify opportunities for process improvement and optimization within the ServiceNow platform.
Attend ServiceNow training and certification programs.
Perform other related functions as assigned.

Benefits

Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
Voluntary Vision, Dental, Life, and Disability insurance options
Generous paid vacation, sick time, and holidays
Teachers Retirement System of Texas: a defined benefit retirement plan
Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
Flexible spending account options for medical and childcare expenses
Robust free training access through LinkedIn Learning plus professional conference opportunities
Tuition assistance
Expansive employee discount program including athletic tickets
Free access to UT Austin's libraries and museums with staff ID card
Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card