ServiceNow Senior Developer

BDO

3d • $84,000 - $128,000 • Remote

About The Position

BDO is looking for a ServiceNow Senior Developer to join our growing team, with the ability to work from anywhere in Canada. The Senior ServiceNow Developer is responsible for building, configuring, and extending the ServiceNow platform across both internal and client engagements, delivering scalable, secure, and high-quality solutions aligned to architectural standards and business requirements. You will provide hands-on technical execution for ServiceNow initiatives including ITSM and CSM implementations, platform modernizations, and legacy tool transitions (e.g., SysAid to ServiceNow), as well as the enablement of automation and AI-driven capabilities to improve operational efficiency and service experience. Working under the guidance of the Solution Architect, the Senior Developer ensures solutions are upgrade-safe, maintainable, and production-ready, while supporting continuous improvement and managed services operations across client environments.

Requirements

• 5+ years of hands-on ServiceNow development experience.
• Strong experience configuring ServiceNow ITSM; experience with CSM strongly preferred.
• Proficiency in JavaScript and ServiceNow scripting concepts.
• Experience with Flow Designer, IntegrationHub, and ServiceNow data models.
• Solid understanding of ServiceNow best practices, security, and upgrade-safe development
• Experience supporting platform migrations or large-scale implementations.
• Exposure to AI-enabled ServiceNow features (Virtual Agent, Predictive Intelligence).
• ServiceNow certifications: Certified System Administrator (CSA) Certified Implementation Specialist (ITSM and/or CSM)

Responsibilities

• Platform Configuration & Development Configure and extend ServiceNow ITSM and CSM modules, including workflows, business rules, UI policies, client/server scripts, and catalog items.
• Build and maintain automation using Flow Designer and related tools.
• Support Virtual Agent and self-service experiences as part of automation and deflection strategies.
• Develop integrations using REST/SOAP APIs and IntegrationHub where required.
• Technical Quality & Platform Health Ensure configurations and customizations align with ServiceNow technical standards and architectural guidance.
• Support platform upgrade readiness by minimizing technical debt and participating in regression testing.
• Troubleshoot and resolve complex technical issues across the platform.
• Document technical designs and configurations for long-term maintainability.
• Collaboration & Delivery Collaborate closely with Functional Consultants, QA, and the Solution Architect throughout the delivery lifecycle.
• Participate in sprint planning, backlog grooming, and solution design discussions.
• Support UAT, deployment activities, and early-life support post go-live.
• Automation & Innovation Identify opportunities to automate manual processes and improve operational efficiency.
• Stay current with ServiceNow releases and emerging platform capabilities, including AI-driven features.
• Contribute to reusable technical components and accelerators for BDO’s ServiceNow practice.

Benefits

• We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
• We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
• We support your achievement of personal goals outside of the office and making an impact on your community.
• We pay for performance with competitive total cash compensation that recognizes and rewards your contribution.
• We provide flexible benefits from day one, and a market leading personal time off policy.
• We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.
• We believe every employee should have the opportunity to participate and succeed.
• Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity.
• We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees