ServiceNow SAM Developer

General Dynamics Information Technology

1d • Remote

About The Position

The ServiceNow SAM Developer is responsible for designing, implementing, and customizing SAM modules to meet CMS requirements. In alignment with CMS' strategic initiative to streamline asset management, achieve compliance, and optimize IT costs, this role supports the agency’s mission by leveraging advanced ITAM processes to ensure accurate asset tracking, operational transparency, and regulatory adherence. This position develops automation workflows, ensures scalable configurations, and creates dashboards and APIs to support compliance and reconciliation across ServiceNow SAM.

Requirements

• Bachelor’s degree in information systems, Business, Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Minimum 5 years of ServiceNow development experience with a focus on SAM Pro Plus modules.
• ServiceNow Certified Application Developer (CAD) or equivalent.
• Expert-level proficiency in ServiceNow SAM Pro Plus capabilities, including SAM/ITAM principles and their integration into enterprise infrastructure.
• Strong knowledge of ITOM, CMDB, and SaaS management modules.
• Experience with CI/CD pipelines and DevOps concepts.
• Analytical problem-solving, strong communication, and ability to translate business requirements into technical solutions.
• Advanced understanding of integration architecture between SAM, ITOM, and CMDB systems.
• Expertise in designing scalable solutions for enterprise IT environments.
• Advanced scripting capabilities using Python or PowerShell to reduce manual task dependencies.
• Knowledge of containerization tools like Kubernetes or Docker to manage scalable SAM capabilities.
• Experience with automation and integration across IT management platforms using ServiceNow Pro Plus AI Agents.
• Hands-on experience with ServiceNow SAM Pro Plus, including entitlement imports, normalization, and content service configuration.
• Ability to define and create workflows for software asset lifecycles, from acquisition to disposal.
• Experience in process improvement and automation to reduce dependencies on manual workflows and reporting.
• Ability to translate technical findings into actionable insights for non-technical stakeholders (e.g., Finance, Procurement).
• Strong team collaboration and process improvement skills.
• Advanced troubleshooting and bug resolution capabilities.

Nice To Haves

• ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM)
• Professional ServiceNow Certified System Administrator (CSA)
• Certified Software Asset Management (CSAM) certification or equivalent.
• Certified Hardware Asset Management Professional (CHAMP) certification or equivalent.
• Strong understanding of software licensing, metrics, and software compliance.
• Awareness of data confidentiality and security protocols aligned with compliance requirements.
• Understanding of regulatory frameworks associated with federal acquisition.

Responsibilities

• Configure and automate ServiceNow SAM modules for asset lifecycle tracking and optimization reporting.
• Configure and maintain integrations using REST/SOAP APIs and Integration Hub (e.g., pulling data from SCCM, JAMF, or SaaS tools).
• Configure and maintain ITOM, CMDB, and SaaS management modules.
• Work with Infrastructure, Hosting, and Operations teams to align SAM outputs with enterprise IT workflows.
• Oversee successful SAM platform integration into ITOM, HAM, and procurement systems.
• Design and develop scalable solutions for enterprise IT environments.
• Develop workflows for reconciliation, entitlement tracking, and compliance reporting using SAM Pro capabilities.
• Troubleshoot reconciliation errors and improve efficiency through multi-step automation sequences.
• Proficient in utilizing ServiceNow Studio and Flow Designer tools.
• Advise the team on SAM Pro Plus best practices, leveraging AI-driven insights for compliance and optimization.
• Continuous improvement by supporting more robust data integration, automation workflows, and reconciliation.

Benefits

• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year.
• Paid leave and paid holidays are prorated based on the employee’s date of hire.
• The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
• We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees