Servicenow Project Manager

TEKsystems•Charlotte, NC

2d•$60 - $70•Hybrid

About The Position

Project manager for Service Management Transformation. The Project Manager will manage multiple projects supporting a broader program. Responsible for end-to-end management and delivery of a highly complex, highly regulated material change project across multiple departments within a single business unit. Responsible to drive, track and plan execution activities, with scope of their programs. Responsible for ensuring plans exist and are executed in support of the organization’s strategic goals and key priorities. Drives delivery of the committed deliverables and achievement of the success metrics/TBOs. Responsibilities include: Manage Project Scope, Timeline and Budget/Expenses; Obtain and align resources to key project roles; establish clearly defined responsibilities and accountabilities; Oversight/Manage/Lead project execution, integration and implementation; Risk Management and Mitigation Planning; Readiness/Change Adoption/Stakeholder Management; Quality Assurance, ensure that all applicable change requirements are satisfied; Acts as the primary point of contact and integration for the project. Responsible for communicating project status across delivery teams and cross-functional stakeholders. Adhere to Enterprise Change standards for Program and Project Management (Program deliverables, tollgates, PPRT System of Record updates, change controls, Permit to Build requirements and more)

Requirements

Results-oriented leader who can develop and manage relationships based on trust, teamwork and knowledge
Strong business, financial, technology and program/project management acumen
Proven ability to resolve program and project issues and mitigate risk by negotiating solutions that meet expected results
Data analysis skills and ability create executive quality materials within tight timeframes with limited direction from management
Excellent written/verbal communication and presentation skills at an executive level
Experience with Agile/Waterfall Methodologies, Enterprise Change Standards for Programs and projects SDLC, Waterfall, Agile (PPRT management, deliverables and tollgates for both programs and projects)
Proficient with standard tools such as PPRT, Jira, MS Project, PowerPoint, Excel, PMMT, TPAS, SharePoint, etc.

Nice To Haves

IT Infrastructure
Bachelor's degree or equivalent experience
Knowledge of ITIL and Service Lifecycle Management
ITIL or PMP Certified
Ability to connect dots and articulate clear and concise status and action plans to resolve issues and risks and at the right level of detail for the audience

Responsibilities

Manage Project Scope, Timeline and Budget/Expenses
Obtain and align resources to key project roles
Establish clearly defined responsibilities and accountabilities
Oversight/Manage/Lead project execution, integration and implementation
Risk Management and Mitigation Planning
Readiness/Change Adoption/Stakeholder Management
Quality Assurance, ensure that all applicable change requirements are satisfied
Acts as the primary point of contact and integration for the project
Responsible for communicating project status across delivery teams and cross-functional stakeholders
Adhere to Enterprise Change standards for Program and Project Management (Program deliverables, tollgates, PPRT System of Record updates, change controls, Permit to Build requirements and more)