ServiceNow Manager

Republic Services • Phoenix, AZ

5d • Hybrid

About The Position

Position Summary : The Manager Software Development - ServiceNow is responsible for leading a team in the design, development, configuration, and maintenance of solutions on the ServiceNow platform. This role ensures the platform is leveraged to its full potential, aligning with the organization's strategic goals, best practices, and governance standards. The manager will be a key driver for innovation, platform stability, and delivering high-quality, scalable solutions across various ServiceNow modules (e.g., GRC, HRSD, ITOM, ITSM, SecOps, etc.). Primary Responsibilities Lead, mentor, and manage a ServiceNow development team and administrators, fostering a collaborative, innovative, and high-performance team culture Conduct performance reviews, provide coaching, and support the career development of team members Manage the team’s workload, priorities, and assignments using Agile (e.g., Scrum/Kanban) methodologies and the ITIL (e.g., incident, problem, change) framework Establish and enforce development standards, code review processes, and best practices to ensure code quality, platform health, and scalability Oversee the Software Development Lifecycle (SDLC) for ServiceNow projects, from requirements gathering and design to deployment and post-implementation support Define and manage the ServiceNow development roadmap, ensuring alignment with overall business and IT strategy Ensure solutions are designed to be scalable, maintainable, and adhere to security and compliance standards Drive continuous improvement and innovation on the ServiceNow platform, evaluating new features and releases Manage vendor relationships related to the ServiceNow platform, including coordinating platform upgrades and patch management Manage platform governance, including security, performance, and compliance

Requirements

• Minimum 5 years of experience managing software development teams.
• Minimum 5 years of experience working in software development.

Nice To Haves

• 7 years of experience in the ServiceNow ecosystem, with at least 3 years in a technical leadership or management role
• Exceptional leadership, mentoring, and team-building skills
• Proficiency in scripting languages used in ServiceNow development
• Experience with ServiceNow integrations with third-party systems
• Ability to manage multiple complex projects simultaneously in a fast-paced environment
• Strong analytical, problem-solving, and conflict resolution abilities

Responsibilities

• Lead, mentor, and manage a ServiceNow development team and administrators, fostering a collaborative, innovative, and high-performance team culture
• Conduct performance reviews, provide coaching, and support the career development of team members
• Manage the team’s workload, priorities, and assignments using Agile (e.g., Scrum/Kanban) methodologies and the ITIL (e.g., incident, problem, change) framework
• Establish and enforce development standards, code review processes, and best practices to ensure code quality, platform health, and scalability
• Oversee the Software Development Lifecycle (SDLC) for ServiceNow projects, from requirements gathering and design to deployment and post-implementation support
• Define and manage the ServiceNow development roadmap, ensuring alignment with overall business and IT strategy
• Ensure solutions are designed to be scalable, maintainable, and adhere to security and compliance standards
• Drive continuous improvement and innovation on the ServiceNow platform, evaluating new features and releases
• Manage vendor relationships related to the ServiceNow platform, including coordinating platform upgrades and patch management
• Manage platform governance, including security, performance, and compliance

Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
• Benefits: https://jobs.republicservices.com/us/en/about-us/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees