ServiceNow Delivery Lead Manager

Accenture • Milwaukee, WI

8d

About The Position

We Are: A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture’s ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. An experienced ServiceNow developer. You’re willing to roll up your sleeves to develop in the ServiceNow platform for our clients. You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. You are someone that is process oriented and prefers order over chaos. You are comfortable asking for help from peers and Subject Matter Experts Strong background working with Enterprise Software companies and/or Consulting companies. The Work: Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. Manage all aspects of project delivery and solution delivery Lead and manage the implementation project team Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress Drive the continuous improvements of our implementation methodology and service offerings based on client experiences Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments Strong background working with Enterprise Software companies and/or Consulting companies Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Requirements

• Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
• Minimum 3 Years' experience in JavaScript or related application development
• Completed Certification - ServiceNow Certified System Administrator (CSA)
• Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Nice To Haves

• PMP or CSM certification
• Strong interpersonal skills, customer centric attitude
• Proven team player and team builder
• Strong organizational and analytical skills
• Familiarity with SaaS deployments and its supporting architecture
• A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
• ITIL V3 or V4 Foundations Certification preferred
• Proven ability to build, manage and foster a team-oriented environment
• Proven ability to work creatively and analytically in a problem-solving environment
• Desire to work in an information systems environment.
• Excellent communication (written and oral) and interpersonal skills.
• Excellent leadership and management skills.

Responsibilities

• Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
• Manage all aspects of project delivery and solution delivery
• Lead and manage the implementation project team
• Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
• Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
• Strong background working with Enterprise Software companies and/or Consulting companies
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems

Benefits

• Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees