ServiceNow Product Owner

Booz Allen Hamilton • Reston, VA

3d

About The Position

ServiceNow Product Owner The Opportunity: We are seeking a skilled and mission-driven ServiceNow Product Owner to lead the definition, development, and implementation of ServiceNow solutions in a dynamic, agile IT Service Management ( ITSM ) environment. You will bridge the gap between mission stakeholders and technical teams, ensuring the ServiceNow platform evolves to meet operational needs while promoting enterprise-wide adoption through effective training, communication, and change management. What You’ll Do: Translate mission needs into actionable user stories and prioritized backlogs for the ServiceNow development team, ensuring alignment with organizational goals. Collaborate with internal customers, business process owners, and cross-functional teams to gather requirements, define success criteria, and continuously refine platform strategy. Work closely with developers, testers, and Scrum Masters in Agile ceremonies such as daily standups, sprint planning, reviews, and retrospectives, to ensure timely delivery of features and enhancements. Support ServiceNow platform governance by enforcing standards, ensuring alignment with enterprise architecture, and maintaining configuration integrity. Develop and deliver user training, documentation, and internal communications to increase platform literacy and user adoption across the organization. Lead change management efforts asso cia ted with new ServiceNow releases or capability rollouts, minimizing disruption and maximizing value delivered. Monitor platform usage, gather user feedback, and analyze met rics to drive continuous improvement initiatives. Join us. The world can’t wait.

Requirements

• 3+ years of experience working in Agile or Scrum environments
• 3+ years of experience with client delivery, change management boards, product roadmaps, requirements design, and key-value met rics
• Experience in a Product Owner or Business Analyst role, in ServiceNow platform development and operations
• Experience leading training sessions or managing change initiatives
• Experience with ITIL best practices
• Knowledge of ServiceNow modules, including suites such as ITSM or ITOM
• Ability to manage backlogs and work with development teams
• Active TS/SCI clearance; willingness to take a polygraph exam
• HS diploma or GED and 7+ years of experience supporting IT projects and activities, Asso cia te’s degree and 5+ years of experience supporting IT projects and activities, or Bachelor’s degree and 3+ years of experience supporting IT projects and activities
• DoD 8570.01-M Information Assurance Techni cia n ( IAT ) Level II Certification such as Security+ CE, CCNA-Security, GSEC, SSCP, CySA+, GICSP, or CND Certification

Nice To Haves

• Experience in a government, defense, or high-security environment
• Experience integrating ServiceNow with other enterprise systems
• Knowledge of platform performance monitoring and analytics
• Possession of excellent communication, collaboration, and stakeholder management skills
• Bachelor's degree in IT, CS, or a related field
• ITIL 4 Certification
• ServiceNow Certifications such as Certified System Administrator or Certified Implementation Spe cia list Certification

Responsibilities

• Translate mission needs into actionable user stories and prioritized backlogs for the ServiceNow development team, ensuring alignment with organizational goals.
• Collaborate with internal customers, business process owners, and cross-functional teams to gather requirements, define success criteria, and continuously refine platform strategy.
• Work closely with developers, testers, and Scrum Masters in Agile ceremonies such as daily standups, sprint planning, reviews, and retrospectives, to ensure timely delivery of features and enhancements.
• Support ServiceNow platform governance by enforcing standards, ensuring alignment with enterprise architecture, and maintaining configuration integrity.
• Develop and deliver user training, documentation, and internal communications to increase platform literacy and user adoption across the organization.
• Lead change management efforts asso cia ted with new ServiceNow releases or capability rollouts, minimizing disruption and maximizing value delivered.
• Monitor platform usage, gather user feedback, and analyze met rics to drive continuous improvement initiatives.

Benefits

• At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees