ServiceNow Product Owner - App Store

CVS Health • Island, KY

5d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The ServiceNow Product Owner – App Store is responsible for the end-to-end management and strategic advancement of the ServiceNow-based Application Store. This includes catalog governance, user experience, partnering with the Platform team on technical enhancements, and ensuring alignment with CSD 2.0, CMDB, and Software Asset Management (SAM) best practices. The role ensures that all catalog items are accurate, automated, compliant, and delivering an exceptional colleague experience. This role sits within, or partners deeply with, the Digital Workplace team and is accountable for:

Requirements

• 7+ years of ServiceNow experience
• 5+ years experience managing a ServiceNow based, user-facing AppStore
• Strong understanding of CSD 2.0, SCCM/JAMF automation
• Familiarity with CMDB and SAM

Nice To Haves

• Strong communication skills
• Experience managing a large-scale software catalog
• Knowledge of SAM Pro, HAM Pro, Discovery
• Background in Digital Workplace, EUC, or Platform Engineering

Responsibilities

• User-facing App Store experience, including interface design, navigation, and catalog usability
• Catalog completeness, ensuring all required applications are published, current, and governed
• Stakeholder engagement, including communications, adoption reporting, and intake from business partners
• Front-end changes, coordinated with the Platform team for feasibility and technical implementation

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level