About The Position

The ServiceNow Product Manager is responsible for the strategic ownership, evolution, and delivery of ServiceNow capabilities. This role blends product management discipline, hands-on business analysis, and delivery oversight to ensure solutions drive measurable business value, strong adoption, and scalable governance in a complex enterprise environment. This role serves as the primary bridge between business stakeholders, platform teams, developers, and vendors—owning the product lifecycle from demand intake through roadmap execution and post-release optimization.

Requirements

  • A University Degree or equivalent experience and minimum 10 years prior relevant experience, including 5 years of experience as a Product Manager.
  • Hands-on experience with ServiceNow
  • Strong understanding of product management practices, including roadmap planning, prioritization, and value measurement
  • Proven ability to perform business analysis, write high-quality requirements, and support delivery teams
  • Experience working in Agile or hybrid delivery models
  • Excellent stakeholder management and communication skills

Nice To Haves

  • ServiceNow certifications (CSA, CIS, or domain-specific certifications)
  • Experience in large, highly regulated, or global organizations
  • Experience with ServiceNow platform
  • Experience partnering with system integrators or managed service providers
  • Experience or certification with Agile or Scaled Agile Framework

Benefits

  • parental (including paternal) leave
  • flexible work schedules
  • achievement awards
  • educational assistance
  • child/adult backup care
  • medical
  • dental
  • vision
  • life insurance
  • short-term disability
  • long-term disability
  • 401(k) match
  • flexible spending accounts
  • employee assistance program
  • Employee Scholar Program
  • paid time off
  • holidays
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