ServiceNow Platform Manager

Advisor360 • Needham, MA

3d • $120,000 - $137,000

About The Position

We are looking for a hands-on ServiceNow Platform Manager to own, evolve, and harden our ServiceNow platform. This role sits at the intersection of architecture, development, and delivery, with direct accountability for production stability, technical quality, and scalable outcomes.
You will collaborate across multiple teams and stakeholders to translate business needs into reliable, secure, and maintainable ServiceNow solutions.

Requirements

• 5+ years of strong hands-on ServiceNow development and administration experience.
• Server-side scripting (Script Includes, Business Rules, Scheduled Jobs, Glide APIs).
• Client-side scripting (Client Scripts, UI Policies, UI Actions).
• Deep understanding of ACLs, roles, and data access models.
• Experience with Flow Designer (architecture, performance, maintainability).
• Strong knowledge of table design, relationships, and data modeling.
• Proven experience with system upgrades, patching, and release management.
• SSO/authentication experience (SAML, OAuth).
• Experience working with ITSM and CSM; basic familiarity with ITOM is a plus.
• Experience and familiarity with REST / webhook–based integrations; Jira integration experience is a plus.

Responsibilities

• Own the ServiceNow platform end-to-end, including architecture, configuration, upgrades, releases, and production stability.
• Provide people leadership and technical direction for ServiceNow engineers and contributors, including coaching, prioritization, and day-to-day guidance.
• Design, build, and refactor solutions using server-side and client-side scripting, Flow Designer, and integrations.
• Enforce best practices across Flow architecture, scripting, table design, security, performance, scalability, and upgrade safety.
• Lead production releases, upgrades, and major incident / crisis handling.
• Drive process migrations and platform transitions (e.g., Catalog → CSM).
• Own Knowledge Management (KB) strategy, including structure, lifecycle, governance, and alignment with CSM and self-service.
• Collaborate on backlog and sprint management, including requirements refinement, prioritization, estimation, sprint planning, and delivery readiness.
• Perform technical quality gates, including code reviews, Flow and logic reviews, and Update Set validation.
• Maintain platform governance, standards, and overall technical quality.

Benefits

• The estimated base salary range for this position is $120,000-$137,000 + bonus & equity.
• We believe in recognizing and rewarding performance. Our compensation package includes competitive base salaries, annual performance-based bonuses, and the chance to share in the equity value you and your colleagues create during your time with the company. We offer comprehensive health benefits, including dental, life, and disability insurance. We also trust our employees to manage their time effectively, which is why we offer an unlimited paid time off program to help you perform at your best every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees