ServiceNow Platform Developer

Cardinal Health

About The Position

What Application Development & Maintenance contributes to Cardinal Health Application Development & Maintenance performs configuration or coding in ServiceNow to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance, and enhancements of existing applications. We are seeking a highly skilled ServiceNow Developer responsible for designing, developing, and implementing ServiceNow solutions that align with business requirements. In this role you will design and implement scalable, secure, high-performing ServiceNow solutions and optimize ServiceNow capabilities to support IT Service Management (ITSM), and various other modules.

Requirements

4-8 years of experience preferred
BA, BS or equivalent experience in related field.
4+ years of hands-on experience in developing enterprise software and solutions preferred
Experience with integration components such as SSO, LDAP
Experience with web technologies such as AJAX, XML, CSS, HTML, JavaScript, Web Services (SOAP, REST)
Experience with databases and data-driven web applications
Experience in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design, and/or software engineering principles
Understanding of Incident Management, Change Management, Configuration Management, and Release Management as it relates to ITIL
Experience with a scripting language, such as PowerShell, Perl or Python
Experience with GCP, AWS, or Azure Cloud Infrastructure
Hands-on experience with UI Builder for creating modern, responsive user interfaces.
Experience in building and customizing Workspaces and Next Experience Workspaces.
Familiarity with ServiceNow App Engine Studio and low-code/no-code development.
Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects.
May contribute to the development of policies and procedures.
Works on complex projects of large scope
Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives.
Completes work; independently receives general guidance on new projects. Work reviewed for purpose of meeting objectives.
May act as a mentor to less experienced colleagues.

Nice To Haves

Advance Degree preferred.
ITIL v4, CSA, CSD or CIS Service Now Certifications is a plus
Experience with ServiceNow AI Control Tower is a plus

Responsibilities

Design, develop, and implement applications and integrations on the ServiceNow platform to meet business requirements
Develop and implement integrations between ServiceNow and other enterprise systems using API’s and other integration tools.
Design automated processes using tools like Flow Designer, Workflow Editor, ServiceNow Studio and Integration Hub.
Perform unit testing, UAT, and manage code movement (update sets) to production
Execute software installations, creation, configuration, and loads
Create and maintain release notes, user guide, and knowledge base documentation.
Participate in platform communities and stay up to date on new software technologies and best practices
Promote ServiceNow best practices and recommend out of the box solutions where appropriate.
Support and guide Citizen Developers in using App Engine Studio and low-code/no-code tools, ensuring compliance with governance policies.
Recommends process improvements and displays a continuous improvement mindset
Troubleshoot issues, provide ongoing support, and implement system enhancements.
Document technical designs, configurations, and development processes for knowledge sharing and compliance.