ServiceNow Operations Administrator, Senior

Booz Allen Hamilton•McLean, VA

1d•$77,600 - $176,000

About The Position

ServiceNow Operations Administrator, Senior The Opportunity: Your combination of people skills and ServiceNow expertise makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting ServiceNow? We’re looking for a senior ServiceNow system administrator to help us operate and maintain ServiceNow platforms for our Government clients. As a senior ServiceNow system administrator on our project, you’ll manage O&M responsibilities supporting ServiceNow software solutions. You are deployment, configuration, and life cycle management of the ServiceNow platform. You provide consultation on best practices for support, including ticketing, disaster recovery, license management, digital certificates and keys and support maintenance of the User Accounts, CMDB, Service Catalog, alerts, integrations, and related modules across all ServiceNow environments. You’ll provide your customers insight into their network through monitoring and performance management. Your system administrator expertise will be vital as you identify problem areas and opportunities for improvement in a mission-critical network. You’ll help your team better understand the network by turning metrics into information and explaining their meaning. We focus on growing as a team, so you’ll share your expertise through leadership and mentoring as you help the teamwork through challenges and develop new methodologies. As a system administrator leader, you’ll identify new opportunities to modernize the platform, so your clients achieve their goals. Join us. The world can’t wait.

Requirements

4+ years of experience with ServiceNow maintenance, including core ITSM and ITOM tables, scripting, business rules, HI Portal interface, catalog items, reporting, backend data cleansing, account management, certificates, ticket triage and routing, and forms and fields editing
Experience managing MID Servers at scale, including installation, upgrades, certificates, proxies, and log analysis
Experience with Discovery, CMDB, CSDM, ITOM, network fundamentals such as DNS, routing, VLANs, and firewalls, and credential sets, including SSH, WMI, or SNMP
Experience with following Agile Scrum development methods
Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
Bachelor’s degree
ServiceNow System Administrator Certification

Nice To Haves

Knowledge of REST Web services
Knowledge of SAML, Active Directory, or LDAP
Possession of excellent verbal and written communication skills
ITILv3 or ITIL4 Foundations Certification

Responsibilities

Manage O&M responsibilities supporting ServiceNow software solutions.
Deployment, configuration, and life cycle management of the ServiceNow platform.
Provide consultation on best practices for support, including ticketing, disaster recovery, license management, digital certificates and keys and support maintenance of the User Accounts, CMDB, Service Catalog, alerts, integrations, and related modules across all ServiceNow environments.
Provide customers insight into their network through monitoring and performance management.
Identify problem areas and opportunities for improvement in a mission-critical network.
Help your team better understand the network by turning metrics into information and explaining their meaning.
Share your expertise through leadership and mentoring as you help the teamwork through challenges and develop new methodologies.
Identify new opportunities to modernize the platform, so your clients achieve their goals.