Senior Application Administrator - ServiceNow

Provident Bank • Woodbridge, NJ

1d • Onsite

About The Position

The Senior Application Administrator - ServiceNow - is responsible for the administration, configuration, and architectural design of the ServiceNow platform. This role ensures the platform is scalable, secure, and aligned with business objectives. The incumbent leads ServiceNow solution design, manages integrations, and partners with stakeholders to deliver robust ITSM, ITOM, and automation solutions.

Requirements

• Minimum 5-7 years administering ServiceNow platforms, with proven experience leading complex changes and major incident resolution.
• Relevant certifications preferred (e.g., Microsoft, VMware, AWS, CompTIA; security certifications are a plus).
• Expertise in ServiceNow administration and architecture, including ITSM, ITOM, and custom application development.
• Advanced scripting/automation (JavaScript, GlideScript, Flow Designer) and performance tuning; strong security/compliance knowledge and executive‑level communication.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and documentation abilities.

Nice To Haves

• Associates degree preferred; bachelor’s degree desirable (or equivalent experience).

Responsibilities

• Design scalable, secure application configurations (multi‑node, HA/DR, certificates, SSO/LDAP, load balancing), ensuring best practices and alignment with business needs.
• Administer, configure, and maintain ServiceNow modules, workflows, and integrations; manage upgrades and releases.
• Lead incident resolution, root-cause analysis, and performance tuning for ServiceNow; drive corrective actions and post-mortems.
• Implement and maintain security controls (RBAC, encryption, audit logs); ensure compliance with regulatory and organizational standards.
• Develop and maintain scripts, automation, and monitoring to optimize platform performance and reduce manual effort.
• Coach Application Administrators; maintain standards, runbooks, and knowledge articles.

Benefits

• Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan.
• In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance.
• Company sponsored Tuition Disbursement and Loan Repayment programs are also available.
• Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees