ServiceNow Administrator

LMCU • Grand Rapids, MI

2d • Hybrid

About The Position

The ServiceNow Administrator role is responsible for managing, configuring, and maintaining the ServiceNow platform. This role will work closely with key stakeholders to ensure that the ServiceNow applications meet the organization’s needs, improve service delivery, and enhance the user experience throughout the credit union.

Requirements

• Five years to eight years of similar or related experience, including preparatory experience.
• Experience in administering and configuring ServiceNow.
• Bachelor’s Degree in Computer Science, Information Technology, or related field of study.
• Working knowledge of ServiceNow modules (ITSM, SPM, HAM, SAM) and platform components (CMDB, Service Catalog, workflows).
• Strong analytical and critical thinking skills with proactive approach to troubleshooting, anticipating challenges, and implementing preventive solutions.
• Empathetic listener who translates user concerns into creative technical solutions aligned with business goals and system efficiency.

Nice To Haves

• ServiceNow Certified System Administrator (CSA) is preferred.

Responsibilities

• Configure and maintain the ServiceNow platform, including creating and maintaining modules, workflows, business rules, UI actions, and data policies.
• Create and maintain ServiceNow catalog items and request forms.
• Configure and maintain the ServiceNow platform, including creating and maintaining modules, workflows, business rules, UI actions, and data policies.
• Create and maintain ServiceNow catalog items and request forms.
• Monitor system performance, identify bottlenecks, and implement corrective actions to optimize the performance of the ServiceNow platform.
• Diagnose and resolve system issues, user inquiries, and performance problems in a timely and efficient manner.
• Collaborate with development teams to identify and implement longterm solutions to recurring issues.
• Ensure the security and compliance of the ServiceNow platform by managing user access roles, permissions, and maintaining security practices in line with organizational policies.
• Conduct regular audits and ensure the platform complies with organizational and legal standards.
• Implement best practices for data security, backup procedures, and disaster recovery processes.
• Participate in the design and execution of new projects, ensuring seamless integration with existing systems and processes.
• Work closely with business units throughout the organization to ensure that ServiceNow meets the organization’s needs at all levels.
• Develop and maintain reports and dashboards to provide insights into service performance, trends, and business metrics.
• Collect and analyze system usage data to drive improvements and operational efficiencies.
• Provide training and support to end-users and stakeholders to ensure the effective use of the ServiceNow platform.
• Develop and maintain comprehensive user documentation for configurations, processes, knowledge base articles, training materials, and release notes.

Benefits

• All Employees: weekly pay and retirement savings options.
• Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees