ServiceNow ITSM Project Manager- BGV

Qode • South Carolina, SC

1d

About The Position

We are looking for a highly experienced Project Manager with deep expertise in ServiceNow ITSM implementations and Background Verification (BGV) programs. The candidate will lead large-scale ITSM transformations, manage end-to-end BGV project delivery, and collaborate with cross-functional stakeholders to ensure timely, compliant, and high-quality outcomes.

Requirements

• Need 10+ years overall experience, 5+ years managing ServiceNow ITSM programs
• ServiceNow ITSM (mandatory) – hands-on project leadership experience
• ITIL v3 / ITIL v4 certified or strong practical experience
• Strong understanding of CMDB, integrations, workflows, and automation
• Experience with BGV tools, vendors, and compliance frameworks
• Familiarity with Agile, Scrum, and Waterfall methodologies
• Tools: ServiceNow, JIRA, Confluence, MS Project, Excel, PowerPoint
• Bachelor’s degree in Engineering, Computer Science, or related field
• 10+ years of overall IT experience
• Proven experience managing large-scale ITSM and BGV initiatives
• Strong analytical, problem-solving, and decision-making skills

Nice To Haves

• PMP / PRINCE2 / SAFe certification
• ServiceNow certifications (CSA, ITSM, or higher)
• Experience working in global delivery or shared services environments

Responsibilities

• Lead end-to-end ServiceNow ITSM project delivery, including planning, execution, monitoring, risk management, and closure
• Manage BGV programs/projects, including vendor onboarding, process standardization, compliance tracking, and SLA governance
• Drive implementation and optimization of ServiceNow ITSM modules:
• Incident Management, Problem Management, Change Management, Request Management, Knowledge Management
• Ensure adherence to ITIL v3/v4 best practices
• Manage UAT, production releases, and post-go-live support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level