ServiceNow Solutions Architect, ITSM/CSM

Jobgether

2d • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a ServiceNow Solutions Architect, ITSM/CSM in United States.
This role is responsible for leading the technical design and implementation of ServiceNow ITSM and CSM solutions, guiding clients through complex projects while ensuring adherence to best practices. You will collaborate closely with project managers, business transformation consultants, and technical teams to deliver high-value solutions that balance innovation with operational efficiency. The position requires hands-on configuration, customization, and oversight of ServiceNow modules, while mentoring consultants and ensuring quality throughout the delivery lifecycle. You will drive client workshops, gather requirements, and translate business needs into scalable, maintainable solutions. The environment is collaborative, fast-paced, and client-facing, offering opportunities to influence outcomes across multiple teams and organizations. Remote work is available within Central or Eastern Time Zones, with minimal travel requirements.

Requirements

• 7+ years of experience administering and implementing ServiceNow solutions, with expertise in ITSM and CSM modules
• Bachelor’s degree or equivalent work/military experience
• Strong JavaScript and ServiceNow platform development experience, including configuration and customization
• Knowledge of Business Rules, Client Scripts, Script Includes, Workflow/Flow Designer, Table/Form creation
• Experience leading technical teams and mentoring consultants
• Familiarity with Agile methodology, story refinement, and Scrum practices
• Strong interpersonal, communication, and client-facing skills

Nice To Haves

• ServiceNow System Admin Certification and ServiceNow Implementation Specialist Certification preferred

Responsibilities

• Lead the implementation and deployment of ServiceNow ITSM/CSM solutions for clients, ensuring adherence to industry and platform best practices
• Conduct client workshops, demos, and requirements gathering sessions
• Design technical solutions that maximize value and minimize technical debt
• Assign tasks and review the work of technical consultants, providing mentorship and guidance
• Refine Agile stories, tasks, and workflows to align with project goals
• Serve as a subject-matter expert on ServiceNow configuration, scripting, workflows, and modules
• Communicate effectively with stakeholders at all levels, from technical teams to business leadership

Benefits

• Competitive compensation and benefits package
• Remote work flexibility within Central or Eastern Time Zones
• Opportunities for professional development and skill-building in ServiceNow and enterprise architecture
• Collaborative and innovative work environment focused on client impact and technology excellence
• Exposure to diverse projects across multiple industries, enhancing professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees