ServiceNow ITOM Implementation Senior Consultant

Crowe LLP • Dallas, TX

2d • $74,100 - $147,800

About The Position

Crowe is seeking a highly technical Senior Staff to join our growing ServiceNow ITOM (IT Operations Management) team. This position is ideal for someone who thrives on hands-on ServiceNow development and configuration work, with a strong focus on ITOM modules such as Discovery, Service Mapping, and Event Management. You’ll be part of a collaborative delivery team, working primarily behind the scenes to architect and build powerful, scalable ServiceNow solutions that drive real results for our clients.

Requirements

• Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting methods
• In-depth understanding of ServiceNow CMDB, discovery patterns, and infrastructure modeling
• Experience integrating with third-party tools like SolarWinds, SCOM, Dynatrace, LogicMonitor, etc.
• Familiarity with cloud infrastructure (AWS, Azure, GCP) and hybrid environments
• Strong troubleshooting skills with MID Servers, connectivity, and system performance
• 3+ years of professional experience
• 2+ years of direct ServiceNow ITOM hands-on work
• Demonstrated experience implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management
• Ability to independently deliver technical solutions with minimal supervision
• Excellent written and verbal communication, particularly around documenting complex logic
• Comfortable working both independently and collaboratively within distributed teams
• Willingness and ability to travel up to 30% as needed for client engagements

Nice To Haves

• ServiceNow Certified System Administrator (CSA) – Preferred
• ServiceNow Certified Implementation Specialist (CIS) – Discovery, Service Mapping, or Event Management – Preferred
• Certified Application Developer (CAD) – Preferred

Responsibilities

• Execute deep technical configuration and scripting for ServiceNow ITOM, including:
• Discovery patterns, probes, and sensors
• MID Server installation, configuration, and troubleshooting
• Event Management rule creation and alert correlation
• Service Mapping design and deployment
• Develop and maintain integration solutions with external systems (e.g., monitoring tools, CMDB feeders).
• Translate technical requirements and architecture into scalable, supportable implementations.
• Work closely with Solution Architects and engagement leads to ensure solution quality and alignment.
• Write and maintain clear, reusable documentation and internal development standards.
• Support system testing, UAT, deployment, and ongoing performance tuning.
• Participate in internal technical design sessions and code reviews.
• Engage with clients periodically during technical workshops, validations, or post-go-live support.

Benefits

• Your exceptional people experience starts here. At Crowe, we know that great people are what makes a great firm. We care about our people and offer employees a comprehensive total rewards package.
• We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed