ServiceNow ITAM Implementation Consultant

Zones LLC.

3d • $70 - $75 • Remote

About The Position

We are seeking a ServiceNow ITAM Implementation Consultant (HAM Pro) to lead and execute a Hardware Asset Management Professional (HAM Pro) implementation in a healthcare enterprise environment. This is a hands-on delivery role requiring proven experience implementing HAM Pro end-to-end, including process design, configuration, integrations, data migration, testing, and go-live support.
The consultant will work remote, partnering with IT Operations, ServiceNow Platform teams, Procurement, Security/Compliance, and Finance to deliver an ITAM solution that improves asset lifecycle visibility, controls, and audit readiness.

Requirements

• Proven experience implementing ServiceNow HAM Pro in at least one prior engagement (please be prepared to describe scope and outcomes).
• Healthcare enterprise experience (provider, payer, or health system), with awareness of regulated operational environments.
• Strong hands-on ServiceNow experience in: IT Asset Management (ITAM) / HAM Pro Asset lifecycle workflows, stockroom/inventory, audits Data migration and reconciliation Reporting and dashboards
• Solid understanding of ITAM best practices: Procurement-to-pay touchpoints Inventory/warehouse controls Deployment/refresh/disposal processes Audit and compliance readiness
• Experience partnering with cross-functional stakeholders (Procurement, Finance, Security, IT Ops).
• Excellent communication skills, including workshop facilitation and documentation.

Responsibilities

• Lead the end-to-end implementation of ServiceNow HAM Pro, including discovery workshops, solution design, configuration, testing, and deployment.
• Configure and optimize HAM Pro capabilities such as: Hardware asset lifecycle workflows (request → procurement → receiving → deployment → refresh → disposal) Stockrooms, inventory controls, transfer orders, and asset audits Model management, normalization/standardization, asset/CI alignment Contract/warranty tracking and vendor lifecycle support
• Establish ITAM governance and operating procedures aligned to healthcare and enterprise controls.
• Facilitate requirements gathering with stakeholders across: IT Operations / End User Services / Field Services Procurement & Supply Chain Finance / Fixed Asset teams Security, Risk, and Compliance
• Translate healthcare operational needs into ServiceNow configuration and measurable outcomes (accuracy, auditability, lifecycle compliance).
• Design and support integrations between HAM Pro and relevant upstream/downstream systems (as applicable), such as: Endpoint management (e.g., Microsoft Intune, SCCM/MECM, Jamf) Procurement/ERP platforms (e.g., Oracle, Workday, SAP, Coupa) Discovery and inventory sources
• Drive asset data quality improvements: Data mapping, cleansing, deduplication, and migration strategy Establish data standards (naming, model categories, ownership, locations) Ensure alignment between Assets and Configuration Items (CIs), supporting CMDB health and lifecycle synchronization.
• Build and execute test plans (unit, system, UAT) and manage defect triage/resolution.
• Define cutover approach, training needs, and hypercare support plan.
• Produce implementation documentation, runbooks, and knowledge transfer to internal teams.
• Deliver dashboards and operational reporting for: Inventory accuracy and audit completion Lifecycle compliance and refresh planning Stockroom performance and fulfillment metrics Asset data completeness and exceptions
• Recommend post-go-live enhancements and automation opportunities.

Benefits

• Zones offers a comprehensive Benefits package
• As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed