ServiceNow ITOM Implementation Senior Consultant
About The Position
Crowe is seeking a highly technical Senior Staff to join our growing ServiceNow ITOM (IT Operations Management) team. This position is ideal for someone who thrives on hands-on ServiceNow development and configuration work, with a strong focus on ITOM modules such as Discovery, Service Mapping, and Event Management. You’ll be part of a collaborative delivery team, working primarily behind the scenes to architect and build powerful, scalable ServiceNow solutions that drive real results for our clients. Crowe’s ServiceNow practice empowers technical professionals to do meaningful work in a collaborative, fast-paced environment. As a Senior Staff, you’ll work alongside industry-leading experts and be trusted to deliver powerful solutions that support IT operations at scale. Whether you’re expanding your ServiceNow skill set or deepening your expertise in ITOM, this is a place where you can thrive technically and professionally.
Requirements
- 3+ years of professional experience
- 2+ years of direct ServiceNow ITOM hands-on work
- Demonstrated experience implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management
- Ability to independently deliver technical solutions with minimal supervision
- Excellent written and verbal communication, particularly around documenting complex logic
- Comfortable working both independently and collaboratively within distributed teams
- Willingness and ability to travel up to 30% as needed for client engagements
Nice To Haves
- Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting methods
- In-depth understanding of ServiceNow CMDB, discovery patterns, and infrastructure modeling
- Experience integrating with third-party tools like SolarWinds, SCOM, Dynatrace, LogicMonitor, etc.
- Familiarity with cloud infrastructure (AWS, Azure, GCP) and hybrid environments
- Strong troubleshooting skills with MID Servers, connectivity, and system performance
- ServiceNow Certified System Administrator (CSA) – Preferred
- ServiceNow Certified Implementation Specialist (CIS) – Discovery, Service Mapping, or Event Management – Preferred
- Certified Application Developer (CAD) – Preferred
Responsibilities
- Execute deep technical configuration and scripting for ServiceNow ITOM, including:
- Discovery patterns, probes, and sensors
- MID Server installation, configuration, and troubleshooting
- Event Management rule creation and alert correlation
- Service Mapping design and deployment
- Develop and maintain integration solutions with external systems (e.g., monitoring tools, CMDB feeders).
- Translate technical requirements and architecture into scalable, supportable implementations.
- Work closely with Solution Architects and engagement leads to ensure solution quality and alignment.
- Write and maintain clear, reusable documentation and internal development standards.
- Support system testing, UAT, deployment, and ongoing performance tuning.
- Participate in internal technical design sessions and code reviews.
- Engage with clients periodically during technical workshops, validations, or post-go-live support.
Benefits
- Your exceptional people experience starts here. At Crowe, we know that great people are what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!
- We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
