Sr. ServiceNow ITAM / ITOM Developer / Admin

Sierra Nevada Corporation • Lone Tree, CO

1d

About The Position

As a Sr ServiceNow ITOM/ITAM Developer / Admin, you will be part of the core team responsible for the overall health and ongoing maintenance of the ServiceNow platform. This person’s primary focus is supporting our ITOM / ITAM ServiceNow toolset and related CMDB functionality. As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications. Responsibilities: Lead all efforts related to Common Services Data Model (CSDM) to ensure our ServiceNow implementation is aligned with CSDM. Participate in the maturation of our SAM PRO implementation. Participate in the HAM maturation project as it relates to ServiceNow. Ensure the ServiceNow CMDB is as complete and accurate as possible. This includes leading Governance meetings and efforts, working with Discover, Service Mapping, and numerous other integrations that feed the CMDB. Ensure all functions that need impact analysis information from the CMDB can effectively use and get value from the CMDB data. Lead efforts to automate repetitive processes in the ServiceNow platform, especially as they related to ITAM / ITOM. Identify areas to improve audit gaps, productivity, and compliance, including automation opportunities. Create and maintain system design and operations documentation. Qualifications You Must Have: Bachelors degree in Computer Science, Business Administration, or related field of study and typically 10 or more years of relevant experience A higher level degree may substitute for experience Related experience may be considered in lieu of required education Advanced experience with .NET (C#), WCF, MVC, jQuery, JavaScript Minimum of 2 years of experience architecting and developing within the ServiceNow CDMB / ITOM / ITAM / SAM PRO / HAM PRO / Discovery / Service Mapping modules. Active Certified ServiceNow Admin (CSA) Certification. Excellent understanding of CSDM and the ability to align our ServiceNow implementation to CSDM. Solid ITSM, ITIL and / or COBIT understanding. Experience working with most of these web technologies (HTML, CSS, JavaScript, XML, SOAP, REST). This must include experience with UI actions and automation experience using JavaScript to automate IRM control attestations. Experience with the ServiceNow ITSM modules (Service Portal, Request, Incident, Problem, Change, Knowledge). Experti skills in SQL Development (insert/update, stored procedures, triggers), Application Integration, Web application development, HTML, DHTML, CSS Qualifications We Prefer: Prior experience with Team Foundation Server Strong sense of customer/solution ownership, and experience with SDLC methodologies including Agile/SCRUM Micro Certs and other certifications within the ServiceNow platform. Additional ITIL V3 and ITIL V4 Certifications. Professionalism with an emphasis on customer service. Excellent interpersonal and communication skills. Understanding of agile methodologies. At Sierra Nevada Company, LLC (SNC) we deliver customer-focused technology and best-of-breed integrations in the aerospace and defense sectors. SNC has been honored as one of the most innovative U.S. companies in space, a Tier One Superior Supplier for the U.S. Air Force, and as one of America’s fastest-growing companies. Learn more about SNC This posting will be open for application for a minimum of 5 days and may be extended based on business needs. Estimated Starting Salary Range: $124,771.42 - $171,560.71. Compensation varies depending on a wide array of factors, such as candidates' key skills, relevant work experience, and education/training/certifications. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled. SNC offers annual incentive pay based upon performance that is commensurate with the level of the position. SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more. IMPORTANT NOTICE: To conform to U.S. Government international trade regulations, applicant must be a U.S. Citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. Learn more about the background check process for Security Clearances. SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We’re known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation’s most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team! SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law. SNC is a trusted global leader in aerospace and national security. Our innovative solutions enable connected protection through command, control and communications systems, as well as ISR, cyber, electromagnetic spectrum management, and other high capabilities for systems across all domains – sea, land, air, space and cyber. As a longstanding leader in defense technology, SNC is the optimum intersection of commercial, defense and non-traditional contractors. We are one of the only privately owned mid-tier A&D contractors and we pride ourselves on our ability to invest early and often to ensure mission success on or ahead of schedule. It’s part of our mission to always stay one step ahead; working on solutions today to solve the problems of tomorrow. Founded in 1963, SNC is owned by Chairwoman Eren Ozmen and CEO Fatih Ozmen.

Requirements

• Bachelors degree in Computer Science, Business Administration, or related field of study and typically 10 or more years of relevant experience
• A higher level degree may substitute for experience
• Related experience may be considered in lieu of required education
• Advanced experience with .NET (C#), WCF, MVC, jQuery, JavaScript
• Minimum of 2 years of experience architecting and developing within the ServiceNow CDMB / ITOM / ITAM / SAM PRO / HAM PRO / Discovery / Service Mapping modules.
• Active Certified ServiceNow Admin (CSA) Certification.
• Excellent understanding of CSDM and the ability to align our ServiceNow implementation to CSDM.
• Solid ITSM, ITIL and / or COBIT understanding.
• Experience working with most of these web technologies (HTML, CSS, JavaScript, XML, SOAP, REST). This must include experience with UI actions and automation experience using JavaScript to automate IRM control attestations.
• Experience with the ServiceNow ITSM modules (Service Portal, Request, Incident, Problem, Change, Knowledge).
• Experti skills in SQL Development (insert/update, stored procedures, triggers), Application Integration, Web application development, HTML, DHTML, CSS

Nice To Haves

• Prior experience with Team Foundation Server
• Strong sense of customer/solution ownership, and experience with SDLC methodologies including Agile/SCRUM
• Micro Certs and other certifications within the ServiceNow platform.
• Additional ITIL V3 and ITIL V4 Certifications.
• Professionalism with an emphasis on customer service.
• Excellent interpersonal and communication skills.
• Understanding of agile methodologies.

Responsibilities

• Lead all efforts related to Common Services Data Model (CSDM) to ensure our ServiceNow implementation is aligned with CSDM.
• Participate in the maturation of our SAM PRO implementation.
• Participate in the HAM maturation project as it relates to ServiceNow.
• Ensure the ServiceNow CMDB is as complete and accurate as possible. This includes leading Governance meetings and efforts, working with Discover, Service Mapping, and numerous other integrations that feed the CMDB.
• Ensure all functions that need impact analysis information from the CMDB can effectively use and get value from the CMDB data.
• Lead efforts to automate repetitive processes in the ServiceNow platform, especially as they related to ITAM / ITOM.
• Identify areas to improve audit gaps, productivity, and compliance, including automation opportunities.
• Create and maintain system design and operations documentation.

Benefits

• SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level