ServiceNow IRM Implementation Senior Consultant

Crowe-posted 3 days ago
Full-time • Mid Level
Washington, DC
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Crowe is seeking an experienced and motivated Senior Consultant to join our growing ServiceNow Cloud Solutions team. This role is ideal for a professional with strong ServiceNow expertise who is ready to lead client projects, manage delivery teams, and contribute to business development activities. As a Senior Consultant, you will serve as a trusted advisor to clients, taking ownership of solution delivery from design through implementation. You will also help shape the growth of our practice by leading sales demos, supporting proposal development, and mentoring junior team members. We are looking for candidates who are entrepreneurial, client-service oriented, and eager to expand their ServiceNow and consulting leadership skills.

  • Lead end-to-end client projects across ServiceNow applications (e.g., IRM, ITSM, CSM, HRSD, SecOps, etc.), ensuring high-quality delivery.
  • Serve as the primary client contact for engagements, building trusted relationships and managing expectations.
  • Translate complex business requirements into scalable, effective ServiceNow solutions.
  • Facilitate workshops and design sessions with clients to shape solution direction.
  • Configure, customize, and extend ServiceNow applications, while overseeing execution by staff-level team members.
  • Deliver sales demos to prospective clients, showcasing ServiceNow capabilities and Crowe’s approach.
  • Support proposal development, SOW creation, and pre-sales activities.
  • Mentor and train junior staff, supporting their technical and consulting skill growth.
  • Contribute to internal best practices, accelerators, and knowledge sharing to enhance delivery quality.
  • Collaborate with leadership on thought leadership and practice-building initiatives.
  • Strong hands-on experience configuring and implementing ServiceNow solutions.
  • Proficiency with ServiceNow development (JavaScript, Business Rules, Workflows, UI Policies, etc.).
  • Familiarity with ServiceNow integrations (REST/SOAP APIs) and third-party tools.
  • Excellent communication, facilitation, and client-facing presentation skills.
  • Proven ability to lead ServiceNow delivery projects and guide junior staff.
  • Strong problem-solving and organizational skills.
  • 2+ years of direct ServiceNow implementation experience.
  • Ability to independently lead client projects and contribute to business development.
  • Strong track record of delivering ServiceNow solutions that meet client needs.
  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred.
  • Willingness to travel up to 30% as needed for client engagements.
  • Experience with business development activities (demos, proposals, pre-sales discussions) – Preferred.
  • ServiceNow Certified System Administrator (CSA) – Preferred.
  • One or more ServiceNow Certified Implementation Specialist certifications – Preferred.
  • Certified Application Developer (CAD) – a plus.
  • Your exceptional people experience starts here.
  • At Crowe, we know that great people are what makes a great firm.
  • We care about our people and offer employees a comprehensive total rewards package.
  • We will nurture your talent in an inclusive culture that values diversity.
  • You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations.
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