Senior Implementation Consultant

Flywire • Boston, MA

6h • Remote

About The Position

Flywire is seeking an experienced, self-motivated Sr. Implementation Consultant to join our dynamic and growing global team. The Sr. Implementation Consultant will act as the subject matter expert for the product area(s) that they are focused on. If you have experience in student financial services, change management within higher education, experience with SAAS based integrations, and want to launch your career in the exciting world of Fintech this is the role for you! Key Responsibility: As a subject matter expert the Sr. Implementation Consultant will work closely with clients and project managers on project discovery, implementation, change management, and overall knowledge transfer. Work collaboratively with teams and customers around the globe to implement student receivable and eCommerce solutions offered by Flywire. Acting as a subject matter expert and consultant on higher education projects, you will focus on at least two product areas to gain knowledge and expertise for our higher education clients Ensure the best possible customer experience for clients by providing product best practices, system training, onsite support, and business process / change management expertise when moving to our baseline product offering Develop and maintain complex product documentation, in partnership with product management and engineering, providing internal knowledge transfer and support for relationship management and sales Conduct remote and in-person training sessions for client super users and adopters of our enterprise software suite of products along with product specific documentation Contribute to product vision by collaborating with customers, implementation teammates, product management, and stakeholders Assist with the development of new hire onboarding documentation, training materials, and support for implementation consultants Provide mentorship for new hires as they learn about our products, integrations, and implementation policies and procedures Assist the Senior Manager for Implementation Consulting with data gathering, analytics, and customer success metrics necessary for meeting our team goals and objectives Help contribute to an innovative culture and customer experience every day

Requirements

• 8+ years experience in Higher Education (Student Accounts or Financial Aid preferred)
• Knowledge of Higher Education ERPs- PeopleSoft, Banner, Colleague, and Workday
• Excellent client-facing and internal communication skills (written and oral)
• Knowledge of implementing and configuring payment software preferred
• Experience in training software end users for both functional and technical minded customers
• Understanding of credit card and ACH processing
• Ability to travel up to 15% to client sites and for internal meetings

Responsibilities

• Work closely with clients and project managers on project discovery, implementation, change management, and overall knowledge transfer.
• Work collaboratively with teams and customers around the globe to implement student receivable and eCommerce solutions offered by Flywire.
• Acting as a subject matter expert and consultant on higher education projects, you will focus on at least two product areas to gain knowledge and expertise for our higher education clients
• Ensure the best possible customer experience for clients by providing product best practices, system training, onsite support, and business process / change management expertise when moving to our baseline product offering
• Develop and maintain complex product documentation, in partnership with product management and engineering, providing internal knowledge transfer and support for relationship management and sales
• Conduct remote and in-person training sessions for client super users and adopters of our enterprise software suite of products along with product specific documentation
• Contribute to product vision by collaborating with customers, implementation teammates, product management, and stakeholders
• Assist with the development of new hire onboarding documentation, training materials, and support for implementation consultants
• Provide mentorship for new hires as they learn about our products, integrations, and implementation policies and procedures
• Assist the Senior Manager for Implementation Consulting with data gathering, analytics, and customer success metrics necessary for meeting our team goals and objectives
• Help contribute to an innovative culture and customer experience every day

Benefits

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed