ServiceNow IRM Implementation Manager

Crowe LLP-posted 6 days ago
$102,400 - $204,100/Yr
Full-time • Mid Level
New York, NY
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Crowe is seeking a passionate leader to guide our clients through their Integrated Risk Management (IRM) ServiceNow implementations. This position requires an individual that demonstrates leadership, decision-making, and management skills, and to oversee the ServiceNow IRM/GRC implementations to serve our clients with excellence.

  • Support pre-sales activities such as demonstrations, project scoping, lead proof of concepts and assist with preparing SOWs (Statement of Work)
  • Advise clients on leveraging ServiceNow for supporting their IRM program.
  • Lead project implementation & oversee architectural design, while working directly with our Engagement Lead, Solution Architect, and team of Developers to ensure project delivery is on track.
  • Facilitate project introduction, kick-off meetings & weekly client status meetings, while creating and managing project timeline
  • Provide guidance to developers on ServiceNow configuration.
  • Provide final quality assurance reviews of all deliverables.
  • Design and deliver end user training.
  • Expand client’s vision and opportunities to drive additional business value through ServiceNow.
  • 5+ years' experience in a professional environment
  • 3+ years of experience delivering ServiceNow implementations and integrations with an emphasis on IRM.
  • ServiceNow implementation lead or system administrator experience.
  • Knowledge and experience running an IRM/GRC program on ServiceNow.
  • Experience managing & delivering multiple projects at the same time.
  • Experience providing business/operations/technical consulting to senior leaders of organization.
  • Ability to work both independently and in a team environment with professionals of all levels.
  • Strong organizational, interpersonal and presentation skills
  • Excellent written and oral communication skills.
  • Ability to multi-task and manage multiple projects at the same time.
  • Exceptional problem solving, critical thinking, and analytical skills.
  • Working knowledge of project planning and project management methods and tools
  • Willingness to travel a minimum of 30%
  • Certified System Administrator (CSA)
  • Certified Implementation Specialist – Risk and Compliance
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