ServiceNow Intern

Leidos

8d

About The Position

As a ServiceNow Intern, you will have the opportunity to support our ITSM, ITOM, ITAM, CMDB, IRM, Change, Incident, Problem, Knowledge, Discovery and Now Assist initiatives and gain valuable experience working on a variety of projects within our ServiceNow environment. You will work closely with very experienced professionals to learn the ins and outs of ServiceNow, assist with platform customization, configuration, and integration, and help improve IT processes through automation and ServiceNow best practices.

Requirements

• Currently pursuing a degree in Computer Science, Information Technology, Engineering, or a related field
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively within a team
• A passion for learning and growing in the field of IT Service Management
• US citizenship

Nice To Haves

• Familiarity with ServiceNow platform
• ServiceNow “on demand” training
• Knowledge of: GlideRecord / GlideSystem, Client Scripts, Business Rules, Script Includes (server-side), AJAX (GlideAjax), AngularJS (for Service Portal)
• Prior Help Desk experience to aid in troubleshooting is a plus, but not required
• Personal interest in ServiceNow and/or interest in starting a career as a ServiceNow professional

Responsibilities

• Assist with the implementation and configuration of ServiceNow modules including Incident Management, Change Management, and Service Catalog
• Support the customization of ServiceNow workflows, business rules, and scripts under the guidance of senior team members
• Participate in testing and troubleshooting ServiceNow solutions to ensure they meet business needs
• Create / update catalog items including modifying workflows / flows
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions within the ServiceNow platform
• Assist with data integration and migration tasks between ServiceNow and other systems
• Document process flows, workflows, and other technical specifications for ServiceNow configurations
• Attend team meetings, contribute to discussions, and help identify opportunities for improvement in existing processes
• Develop knowledge and skills related to ITIL best practices and ServiceNow platform updates

Benefits

• competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Number of Employees: 5,001-10,000 employees