ServiceNow Implementation Engineer

CGI Group Inc.•Cleveland, OH

63d•Hybrid

About The Position

Join our dynamic ServiceNow practice as an Implementation Engineer and become part of a team that's transforming how organizations leverage the power of digital workflows. This role offers a unique opportunity to work across multiple ServiceNow modules, providing variety and continuous learning that will accelerate your career growth in the platform ecosystem. Why Choose This Role: Diverse Project Exposure - Work with multiple ServiceNow modules (ITSM, ITOM, HRSD, and more), gaining breadth of experience that makes you a versatile platform expert Career Development Focus - Clear certification pathway with company-sponsored training to advance your ServiceNow expertise Collaborative Environment - Join a supportive team that values knowledge sharing, mentorship, and collective problem-solving Technical Innovation - Implement cutting-edge workflow automation and integration solutions for enterprise clients Work-Life Balance - Flexible hybrid work arrangements with remote options may be available based on project requirements Growth Trajectory - Clear path to senior technical roles or specialized architect positions as you develop platform expertise Competitive Benefits Package - Including comprehensive health coverage, professional development budget, and performance bonuses Project Variety - Engage with clients across different industries, solving unique business challenges through ServiceNow implementations

Requirements

2-5 years of hands-on ServiceNow platform experience
Proven success implementing ServiceNow modules, with deep knowledge in at least one core area (e.g., ITSM, ITOM, HRSD, CSM).
Strong grasp of platform architecture, data model, and scripting (JavaScript/GlideScript).
Skilled in workflow automation, Flow Designer, and Integration Hub.
Familiar with web technologies (HTML, CSS, REST/SOAP, JSON, XML) and ITIL principles.
Strong analytical and problem-solving skills.
Effective communicator with client-facing experience.
Self-motivated, adaptable, and eager to expand technical breadth.
Committed to quality, collaboration, and continuous learning.

Nice To Haves

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist in relevant modules
ITIL Foundation or higher certification
Exposure to Performance Analytics, Security Operations, GRC, or ATF.
Familiarity with Agile/Scrum and cloud platforms (AWS, Azure, GCP).
Experience mentoring others and working across industries.

Responsibilities

Responsible for implementing and configuring ServiceNow modules to meet client needs, including workflow design, UI customization, and dashboard optimization.
Develops and maintains integrations with third-party systems using REST/SOAP APIs and Integration Hub.
Collaborates with stakeholders to translate business requirements into scalable technical solutions aligned with platform best practices.
Oversees platform administration tasks such as upgrades, deployments, and performance tuning.
Engages directly with clients for requirements gathering, solution recommendations, and knowledge transfer.
Ensures quality through testing and compliance, while contributing to continuous improvement and staying current with platform updates.
This role will be hybrid onsite 2-3 times a week in the Pittsburg PA or Cleveland OH office.