ServiceNow HRSD ESM Tech Lead

Sequoia Connect

2d • Remote

About The Position

Our client is a rapidly growing, automation-led service provider specializing in IT, business process outsourcing (BPO), and consulting services. With a strong focus on digital transformation, cloud solutions, and AI-driven automation, they help businesses optimize operations and enhance customer experiences. Backed by a global workforce of over 32,000 employees, our client fosters a culture of innovation, collaboration, and continuous learning, making it an exciting environment for professionals looking to advance their careers. Committed to excellence, our client serves 31 Fortune 500 companies across industries such as financial services, healthcare, and manufacturing. Their approach is driven by the Automate Everything, Cloudify Everything, and Transform Customer Experiences strategy, ensuring they stay ahead in an evolving digital landscape. As a company that values growth and professional development, our client offers global career opportunities, a dynamic work environment, and exposure to high-impact projects. With 54 offices worldwide and a presence in 39 delivery centers across 28 countries, employees benefit from an international network of expertise and innovation. Their commitment to a 'customer success, first and always' philosophy ensures a rewarding and forward-thinking workplace for driven professionals. We are currently searching for a ServiceNow HRSD ESM Tech Lead :

Requirements

• Strong experience with ServiceNow HRSD architecture
• Hands-on experience with JavaScript (ServiceNow scripting)
• Solid knowledge of Flow Designer and Record Producers
• Proven experience with Business Rules and Client Scripts
• Experience configuring Notifications and SLAs
• HRSD certifications (mandatory)
• Good debugging and troubleshooting skills
• Knowledge of Active Directory integrations
• Advanced Oral English
• Native Spanish

Nice To Haves

• PowerShell knowledge

Responsibilities

• Lead and provide technical guidance on ServiceNow HR Service Delivery (HRSD) implementations
• Design and maintain HRSD architecture following best practices
• Develop and configure Flow Designer and Record Producers
• Implement and maintain Business Rules and Client Scripts
• Configure and manage Notifications and SLAs
• Perform advanced debugging and issue resolution
• Support integrations with Active Directory
• Collaborate with cross-functional teams to ensure platform stability and scalability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees