ServiceNow HR Product Analyst

Apple Inc. • Austin, TX

62d

About The Position

Apple is where individual imaginations gather together, committing to the values that lead to great work! Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do! When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something.The People Product Management (PPM) team is looking for an experienced ServiceNow Employee Relations product lead to partner with our People/HR teams to drive optimization through our enterprise technology solutions. The ideal candidate will have deep experience with ServiceNow HRSD, specifically within the Employee Relations module, and be self-directed, motivated, and comfortable working in a very fast-paced, hands-on environment. This role requires deep product expertise and experience with HR Employee Relations processes. As a ServiceNow Employee Relations product lead, you will play a pivotal role in driving the strategic direction, development, and implementation of solutions within the ServiceNow HRSD module. Collaborating closely with stakeholders and technical teams, you will assist in designing product solutions, defining requirements, and coordinating the execution and delivery of ServiceNow HRSD initiatives which improve the Apple team member experience, streamline People processes, and support strategic objectives. A key focus of this role will be the Employee Relations module, ensuring it effectively supports the workflows and process of users. This individual uses their extensive knowledge of the ServiceNow HRSD product to drive roadmaps, art of the possible conversations, and helps to set vision and strategy to drive continual improvement and value within the Employee Relations module.

Requirements

• Familiarity with configuration of ServiceNow HRSD features and functionality
• Leadership and mentoring abilities.
• Ability to collaborate with team members in a virtual setting.
• ServiceNow Certified Implementation Specialist (CIS) - HRSD certification.

Nice To Haves

• Master's degree preferred
• Advanced certifications in project management (e.g., PMP, Agile certifications) or HR management (e.g., SHRM, PHR/SPHR) are a plus
• Experience with integrations between ServiceNow HRSD and other HR systems (e.g., Workday, PeopleSoft) related to Employee Relations data.
• Experience with data privacy and security regulations (e.g., GDPR, CCPA) as they relate to Employee Relations data.
• Experience in Employee Relations, HR, or Legal roles, with a focus on investigations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Number of Employees: 5,001-10,000 employees