ServiceNow Event Management Specialist

Huntington National Bank•Columbus, OH

1d•Onsite

About The Position

Position Overview: The Event Management team at Huntington is seeking a ServiceNow Event Management Specialist. The ideal candidate will have hands-on experience with ServiceNow IT Operations Management (ITOM), strong analytical and communication skills, and a solid understanding of monitoring and observability tools. This role requires a broad knowledge of application and infrastructure operations, as well as the ability to collaborate across teams to help those teams develop monitoring/alerting to ensure proactive incident detection and resolution.

Requirements

Bachelors Degree
2 or more years of experience working with ServiceNow.
Experience with understanding of ITIL processes and operational best practices.
Experience with monitoring and observability tools (e.g., Splunk, Dynatrace, LiveAction, Aternity, Riverbed, DataDog, Zenoss, etc.).
Experience with applications and infrastructure operations (servers, networks, cloud services).
Experience analyzing complex data

Nice To Haves

ServiceNow Certified Implementation Specialist – ITOM or equivalent certification.
Excellent communication and collaboration skills—able to work effectively with technical and non-technical stakeholders.
Experience working with ServiceNow ITOM , specifically Event Management.
Experience with automation and orchestration within ServiceNow.
Knowledge of cloud platforms (AWS, Azure, GCP) and hybrid environments.
Experience with implementing monitoring and observability for applications or infrastructure.
Experience working in an Agile Scrum environment.

Responsibilities

Configure, maintain, and optimize ServiceNow Event Management and related ITOM modules.
Integrate monitoring tools, observability platforms, and other management systems with ServiceNow for automated event correlation and alerting.
Analyze event data to identify trends, reduce noise, and improve incident response times.
Collaborate with application and infrastructure teams to ensure accurate CI (Configuration Item) mapping and health monitoring.
Develop dashboards, reports, and workflows to support operational visibility and decision-making.
Work with a team of developers in an Agile scrum environment, delivering value within 2-week sprint cycles.
Provide recommendations for improving event management processes and automation.