ServiceNow Training Specialist

Nüvitek•Arlington, VA

7h•$115,000 - $135,000•Remote

About The Position

At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies. In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to adapt to dynamic environments rapidly.

Requirements

A minimum of 7 years as a Technical Writer or Training Specialist
Exceptional written and presentation skills
An ability to author comprehensive end-user documentation that guides a user through complicated, multi-step operations to perform a function.
An ability to conduct live training sessions for a group of users with a disparate range of functional knowledge and computer skills.
An ability to understand complex business processes and break them down into smaller, manageable pieces.
An ability to employ your expertise as a Training Specialist to spot awkward or convoluted interfaces/processes early in the design process in order to guide the team toward an easier-to-understand (and train) interface.
An ability to work with a cross-functional team in a highly collaborative environment and communicate feedback constructively.
An ability to speak confidently and effectively with the customer and end-user.
Prior experience working in an Agile environment.

Nice To Haves

Experience with supporting delivery of low-code platforms, including Salesforce, Appian, or ServiceNow.
Experience with Jira, Confluence, Slack
Experience in supporting Federal IT projects.
Experience in supporting multiple projects

Responsibilities

Primary responsibility for generating all training materials (documentation and videos) for consumption by the solution's end users.
Design, develop, and deliver detailed training materials including training coursework, agendas, briefs, white papers, user guides, surveys, feedback etc.
Partner with Business Analysts to understand the customer's business requirements at a fundamental level.
Meet with customer and contractor personnel to formulate and review task plans and deliverable items, and effectively execute in accordance with approved plans.
Collaborate with functional and technical counterparts and customers in forming strategies to improve performance and overall effectiveness of the change management strategy.
Ensures adherence to best practices, and quality standards and reviews project deliverables for accuracy.
Create a tiered curriculum that will provide training at various levels of complexity (like beginner/infrequent users to advanced/power users)