ServiceNow Specialist

Saliense Consulting•Arlington, VA

5d•Onsite

About The Position

Saliense is seeking a ServiceNow Specialist to lead the design, development, and implementation of solutions on the ServiceNow platform. The ideal candidate will have technical knowledge of ServiceNow architecture and modules, strong problem-solving skills, and the ability to work collaboratively across teams to deliver scalable, enterprise-grade solutions. This role will be required to come onsite 5 days per week in Arlington, VA . This position requires a Secret clearance to be obtained, so US or Naturalized Citizenship is a requirement.

Requirements

Bachelor’s degree from an accredited institution
Active Secret Clearance or current interim Active or Ability to Obtain Prior to Start Date
IAT Level II certification (Security+ or equivalent)
10+ years related experience including:
Proficient in configuring and customizing ServiceNow modules, including Incident Management, Change Management, and Asset Management etc.
Skilled in developing automated workflows, forms, and dashboards to align with organizational processes.
Experience integrating ServiceNow with enterprise systems such as HR systems, and financial tools.
Ability to establish API connections for seamless data exchange between ServiceNow and external platforms.
Knowledge of ServiceNow System Administration, including user roles, permissions, and access controls.
Experience providing operational sustainment support to ensure ServiceNow remains functional and efficient.
Skilled in creating real-time dashboards and generating custom reports for tracking IT service requests and performance metrics.
Proficient in developing and maintaining a centralized knowledge base for IT solutions, FAQs, and troubleshooting guides.
Ability to conduct stakeholder training to maximize platform adoption and effective usage.
Experience developing and maintaining functional and technical documentation for ServiceNow tools and capabilities.
Expertise in automating and deploying best practice processes to improve efficiency and reduce manual effort.
Ability to align ServiceNow configurations with organizational lines of effort and strategic goals.
Skilled in increasing process digitalization and enhancing organizational effectiveness through ServiceNow solutions.
Experience capturing stakeholder feedback to improve ServiceNow functionality and user experience.
Ability to measure the quantitative impact of ServiceNow solutions on mission objectives.

Responsibilities

Platform Management: Oversees configuration and maintenance of the ServiceNow platform.
User Administration: Manages user accounts, roles, and permissions.
Workflow Automation: Designs and implements workflows to streamline business processes.
Application Customization: Builds and customizes applications within ServiceNow.
User Support: Provides support and troubleshooting for end-users.
System Optimization: Monitors system performance and optimizes for efficiency.
Integrations: Implements and integrates new systems or add-ons.
Quality Assurance: Conducts testing to ensure system functionality and quality before deployment.