ServiceNow Developer (Jr./Mid-Level)
About The Position
At iTech AG, we’re looking for a Junior ServiceNow Developer who’s excited to grow their career on one of the most widely used enterprise platforms in the world. In this role, you’ll help build and enhance ServiceNow solutions that improve how organizations deliver services to their users and customers. You’ll work alongside experienced developers, architects, and platform owners in a collaborative environment where mentorship and learning are part of the job. The ideal candidate has 2–3 years of hands-on ServiceNow development experience, enjoys solving problems through clean configuration and scripting, and is motivated to develop deeper technical expertise. ServiceNow CSA is required, CAD is strongly desired, and federal experience is a plus. If you’ve worked with Customer Service Management (CSM) or are eager to expand into it, that’s a strong advantage.
Requirements
- Bachelor’s Degree in Computer Science, Information Systems, Engineering, or a related field (required)
- 2–3 years of hands-on ServiceNow development experience, including configuration and scripting
- ServiceNow Certified System Administrator (CSA) (required)
- Experience developing and supporting ServiceNow Customer Service Management (CSM) solutions, including Case Management and service delivery workflows
- Working knowledge of JavaScript and ServiceNow scripting (e.g., Glide API fundamentals, client/server-side scripting concepts)
- Experience building and maintaining ServiceNow components such as: Business Rules, Client Scripts, UI Policies, Script Includes Flow Designer / Workflow, approvals, notifications, and SLAs
- Familiarity working in a SAFe / Agile delivery environment, participating in ceremonies such as PI Planning, iteration planning, backlog refinement, standups, and demos
- Ability to troubleshoot platform issues, analyze requirements, and deliver enhancements with minimal supervision
- Strong written and verbal communication skills, including the ability to document technical work and collaborate with cross-functional teams
Nice To Haves
- ServiceNow CAD
- Federal experience
- Experience with Customer Service Management (CSM)
Responsibilities
- Configure, develop, and enhance ServiceNow Customer Service Management (CSM) capabilities including Case Management, Case Assignment Rules, Workflows/Flows, and Customer Service Agent Workspace
- Build and maintain CSM-related platform components such as business rules, client scripts, UI policies, script includes, Flow Designer flows, notifications, SLAs, and approvals
- Develop and configure CSM service portals and user experiences (including forms, widgets, knowledge, and self-service content) to improve customer interaction and service delivery
- Support the implementation and refinement of CSM data models and integrations with supporting tables, CMDB elements, and related ITSM processes as needed
- Collaborate with product owners, business analysts, and stakeholders to refine epics, features, and user stories, ensuring requirements are well-defined and technically feasible
- Participate in SAFe Agile ceremonies including PI Planning, backlog refinement, iteration planning, daily standups, iteration reviews/demos, and retrospectives
- Contribute to program-level delivery by estimating work, identifying dependencies, and supporting delivery commitments within an Agile Release Train (ART)
- Support and enhance CSM knowledge enablement through Knowledge Base integration, taxonomy improvements, and self-service experience optimizations
- Perform development, unit testing, and troubleshooting across lower environments and support UAT, deployment planning, and production releases
- Work closely with senior developers and architects to align solutions with ServiceNow best practices, secure coding standards, and platform governance
- Create and maintain technical documentation (e.g., solution designs, configuration specs, deployment notes) and support operational handoff as needed
- Assist in incident resolution and defect remediation tied to CSM functionality and platform enhancements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
51-100 employees
