ServiceNow Developer

iTech AG • Arlington, VA

55d

About The Position

We are seeking an experienced ServiceNow Developer specializing in the Customer Service Management (CSM) module, with a solid background in software development. The ideal candidate should have at least 3 years of experience in ServiceNow development and 5 years in software development. This role involves designing, developing, and implementing solutions on the ServiceNow platform to enhance customer service operations and streamline workflows.

Requirements

• Minimum 3 years of experience as a ServiceNow Developer, specifically with the Customer Service Management (CSM) module
• A total of 5 years of software development experience with strong programming skills.
• Proven track record of implementing ServiceNow solutions and customizing ServiceNow CSM functionalities.
• Strong knowledge of ServiceNow platform capabilities, including scripting (JavaScript), UI customization, and Service Portal configuration.
• Proficiency in ServiceNow development tools: Flow Designer, IntegrationHub, Scripted REST APIs, and Business Rules.
• Experience with web technologies such as HTML, CSS, JavaScript, and AngularJS.
• Knowledge of integrating ServiceNow with third-party systems using REST/SOAP APIs.
• Strong analytical and problem-solving abilities.
• Ability to work independently and in a team environment.
• Effective communication skills for stakeholder interactions.

Nice To Haves

• ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist – CSM
• Experience with other ServiceNow modules (ITSM, ITOM, ITBM) is a plus.
• Familiarity with Agile development methodologies and tools (e.g., JIRA).
• Excellent communication and interpersonal skills.

Responsibilities

• Customize and configure the ServiceNow CSM module to meet business requirements.
• Develop and implement custom applications and integrations within the ServiceNow platform.
• Design and configure workflows, business rules, UI policies, and client scripts.
• Implement end-to-end ServiceNow CSM solutions, including case management, service management, and knowledge management.
• Integrate ServiceNow CSM with third-party applications and other ServiceNow modules.
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Work closely with ServiceNow architects, administrators, and other development teams to ensure cohesive solutions.
• Create and maintain technical documentation, including design specifications, test cases, and user guides.
• Ensure compliance with IT security policies and data privacy regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees